Overview
Skills
Job Details
Hi,
911 PSAP Test Engineer 2
San Ramon, CA (onsite role)
In accordance with relevant standards and interoperability of Next Generation 911 systems and associated components. Testing is critical to assuring effective emergency-response communications, ensure policies, procedures, and best practices for telephony systems are being met throughout the implementation of the 9-1-1 system.
Required Skills, Knowledge and Experience
- Knowledge of wireline, wireless, VOIP and other communications technology
- Windows desktop and server
- Windows 10
- Windows Server 2012 or higher
- Network protocols
- SIP/RTP, TCP/IP, UDP, DHCP
- System integration and testing
- Strong written and verbal communication skills
- Working knowledge of computers and electronic data processing; working knowledge of modern office practices and procedures
- Flexibility to work in a dynamic environment with shifting priorities with attention to detail.
Desirable Skills, Knowledge and Experience
- Technical Knowledge of 911 Emergency Call Handling systems, (Cloud & Legacy) related Equipment, Network and Telephony architecture strongly preferred. i.e.
- Intrado Viper
- Motorola Vesta
- Carbyne APEX
- Cloud applications and knowledge or experience with firewalls (FortiGate), DNS, PKI, 4G/5G WAN (via CradlePoint), ESXi, Azure WAN, AWS Cloud WAN, and Terraform are beneficial.
- Hand-on experience in server room (racking, cabling)
- Test planning, test case development, execution, and reporting
- Telephony experience T1s, PRI circuits, TDM
- Protocol analysis and troubleshooting, using Wireshark, Agilent, IRIS and/or other networking tools
- Performance, load, stability testing
- Experience with VMware
- NG911 and Emergency Services IP Network (ESINet)
Job Responsibilities
- Test and certify 911 call handling applications (software, hardware) and GIS systems on Emergency Services IP Network (ESINet), a 911 call routing application.
- Testing New and Proof of concept e911 products or Networking functionality
- Testing and approving MOPs for field Site Technicians
- Develop and execute test plans, document defects and report test results.
- Work directly with call handling and ESInet suppliers to investigate, provide root cause analyses and resolve issues. Track open defects to resolution.
- Server Room Maintenance To include Vendor CPE & ATT Network equipment. Ability to locate termination endpoint and installation of cabling of new servers' routers and associated network equipment.
- Staging of New 911 CPE equipment.
HCLTech is not the employer for this role. This work is contracted through a third-party whose employees provides services to HCLTech and/or its clients.
Candidates interested in applying for this Contract opportunity must have a valid work authorization to work in the United States. We do not accept agency resumes and are not responsible for any fees related to unsolicited resumes. Candidates who are currently employed by a client of HCLTech may not be eligible for consideration, as decided on an individualized basis depending upon business considerations.
The expected pay range for this contract assignment is shown above with the Job details. The exact pay rate will vary based on skills, experience, and location and will be determined by the third-party employer.
HCLTech is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to for investigation.