Dynamics 365 Techno Functional Analyst

W2 ONLY, NO C2C
Ideally Hybrid in Carmel, Indiana
Open to remote possibly for right candidate but local to Carmel, Indiana is biggest preference
Top Skills
Candidates with 1 or more of these will be preferred over those that don't have: Microsoft Certified:
Dynamics 365 Fundamentals (CRM)
Microsoft Certified: Power Platform Fundamentals
Microsoft Certified: Power Platform Functional Consultant Associate
Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate
BONUS: Azure Fundamentals
D365 Functional Analyst will:
Gather and document business requirements
Translate business needs into functional specifications
Configure and test D365 modules
Collaborate with technical teams for custom development
Provide user support and training
Drive continuous improvement and system adoption.
Description
MUST HAVE D365 configuration experience and data quality experience is needed.
Experience within a government tenant of a CRM would be a bonus.
Dynamics 365/more recent version of CRM needed
Location preference is onsite in Carmel, Indiana and then in Eagan or Little Rock to remote but open to remote for the right candidate.
POSITION OVERVIEW
As a customer experience business analyst, you will support the organization's customer experience initiatives by analyzing, specifying, proposing and partnering with the business area leaders and subject matter experts to define solutions using knowledge and expertise around the Microsoft Dynamics (D365) - Customer Engagement system.
ESSENTIAL CAPABILITIES AND RESPONSIBILITIES
Partner with Customer Experience team members to research and document customer experience and business area needs
Support initiatives to collect and manage customer insight data
Capable of providing gap analysis and needs assessments to uncover business needs
Able to elicit and identify project requirements from end users
Responsible for validating requirements by providing option comparisons and justifications
Provide Microsoft Dynamics D365 system configuration support based on changing business needs
Assist in system analysis, design, development, and testing activities related to D365 configuration and development; proficient in testing to ensure successful execution and appropriate application of solutions
Creation of project documentation to include user reference manuals, training deliverables, business requirements documentation, test scripts and work product validation
Accountable for self-organization and tracking completion of assigned tasks including successful delivery of assigned project milestones
Excellent organizational, verbal and written communication skills
Strong communication skills with an ability to present results to all levels of the organization
Contribute to performance and process improvements within the department that will maintain efficient and effective delivery of service for customers
Effectively solve problems consistent with standards, practices, policies, procedures, regulations, and/or law
Compliance with all processes, procedures, and standards applicable to the position including (but not limited to): SOC 1 (Service Organization Controls 1), CIP (Critical Infrastructure Protection), Change Management, Tariff (Open Access Transmission, Energy and Operating Reserve Markets Tariff), FERC (Federal Energy Regulatory Commission), NERC (North American Electric Reliability Corporation), U.S. Department of Homeland Security, and NAESB (North American Energy Standards Board)
Complete all other duties as assigned
EDUCATION/ EXPERIENCE
Bachelor's degree in Business or related technical field required; or four to six years of related work experience
2-4 years of Microsoft Dynamics 365 experience, preferred
TECHNICAL KNOWLEDGE, SKILLS, AND CAPABILITIES
The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform each essential duty satisfactorily.
Technical Capabilities - Must also be proficient with the following:
Ability to multitask, meet deadlines and adapt to changing and evolving work environment & priorities
Leverage customer experience tools, templates, and frameworks
Experience in Microsoft Dynamics D365 solution configuration preferred
Experience working in software development lifecycle, including testing and validating solutions
Experience working as a Business Analyst to support the configuration and implementation of technology solutions
GENERAL CORE COMPETENCIES
Effective Communication - Ability to read and comprehend instructions, policies and procedures. Strong written and verbal communication skills; Ability to present complex data to groups of internal and external customers in a clear and concise manner. Ability to articulate in writing detailed concepts. Ability to collaborate with other departments to complete projects on time.
Customer Service - Ability to provide excellent customer service to both internal and external clients.
Teamwork - Ability to collaborate in a team environment; seek regular feedback and contribute in team meetings. Provide backup for team members as needed.
Results Orientation - Be accountable for producing an accurate, timely and quality work product. Ability to develop and measure goals, strategic plans and programs
Operational Excellence - Collaborate with others to identify efficiencies and process improvements. Embrace change and focus on continuous improvement.
Additional Skills & Qualifications
This role is someone who can come in and help with an insanely large CRM backlog. Dynamics Power Platform/Pages. They've had the platform for about 5 years now. Having a surplus of business areas that want to use this CRM and build out the functionality. Backlogged work and tickets fired up. Hitting the ground day 1 they get them familiar with the system setup and then they are off and running. Experience working within a government area would be really beneficial since that is where they are aligned.
They have Tariff related work to be completed by specific dates. What they truly need is someone to come in and be confident in Dynamics 365 platform. Create Power Pages, work with Product Owner. Sprint Reviews and be fully integrated into the team.
Job Type & Location
This is a Contract position based out of Carmel, IN.
Pay and Benefits
The pay range for this position is $40.00 - $55.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully remote position.
Application Deadline
This position is anticipated to close on Feb 3, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.