AVP Shared Services Process Engineer

Role Overview

We are seeking a highly motivated and seasoned Process Engineer to join our Business Operations Shared Services (BOSS) team. This role is designed for a professional who can independently lead and execute complex, high-impact projects across BOSS without extensive oversight. The ideal candidate will possess in-depth disciplinary knowledge in process engineering, a proven track record of successful project execution, acute risk awareness, and demonstrated ability to navigate and deliver projects effectively across diverse geographies. This individual will be a critical contributor to the continuous improvement culture, influencing decisions and driving services in their area of specialization, and is expected to consistently operate as a very high-performing individual.

Key Responsibilities

• High-Level Project Execution & Process Improvement: Apply in-depth disciplinary knowledge to contribute to the development of new techniques and the improvement of processes and workflows within BOSS. Lead and execute complex, multi-organizational projects ensuring processes and methodologies are effective and supportive, requiring minimal hand-holding.
• Strategic Integration & Analysis: Integrate subject matter and industry expertise within a defined area. Requires an in-depth understanding of how areas collectively integrate within the sub-function, and how to coordinate and contribute to the objectives of the function and overall business. Evaluate moderately complex and variable issues with substantial potential impact, weighing various alternatives and balancing potentially conflicting situations using multiple sources of information.
• Risk Management & Compliance: Proactively identify, assess, and mitigate project and operational risks. Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment, and escalating, managing and reporting control issues with transparency.
• Global Project Management: Significantly impact project size, scope, and geographical execution by influencing decisions through advice, counsel, and facilitating services. Successfully plan, manage, and execute projects across diverse geographical locations, accounting for local operational nuances and regulatory environments.
• Performance Measurement & Reporting: Maintain and improve recurring and ad-hoc savings reporting per project/program and/or by owner. Seamlessly integrate benefit data from multiple sources across projects, process owners, and finance. Be accountable for end-to-end capacity/financial impact analysis for efficiency-related initiatives, including return on investment estimates. Align with a project benefit tracking process to link procedures, project scope, and financial accuracy.
• Data-Driven Insights: Analyze and interpret data from metrics and reports, identify trends, provide insights, and recommend key actions, including 'what if' scenarios. Develop and deliver internal metrics, identifying trends and insights for improvement of operational efficiency. Leverage full systems capability to create impactful visual representations of metrics.
• Continuous Improvement & Collaboration: Support a continuous improvement culture, taking a leadership role in creating and driving solutions. Collaborate with members of other functional teams to develop a shared understanding of operational performance drivers and key metrics

Required Qualifications

• Experience: 5-8 years of experience in process engineering, financial planning and analysis, or re-engineering projects. Proven experience with process improvement methodologies (e.g., Lean, Six Sigma, business process re-engineering) is preferred.
• Independent Project Leadership: Demonstrated success in leading and executing complex projects from start to finish, requiring minimal supervision. Proven ability to operate independently, manage multiple tasks, prioritize effectively, and make sound decisions.
• Global Operational Experience: Experience working within global and virtual teams, with demonstrated ability to lead and motivate diverse teams and execute initiatives across multiple locations and geographies.
• Analytical & Problem-Solving Skills: Excellent analytical skills, including the ability to filter, prioritize, and validate complex material from multiple sources, analyze raw data, draw conclusions, and solve problems effectively.
• Communication & Interpersonal Skills: Strong verbal and written communication and diplomacy skills, with an ability to articulate complex information, escalate issues to management, and build consensus. Excellent presentation skills (PowerPoint, Excel proficiency required).
• High Performance & Initiative: A consistent track record of exceeding performance expectations, demonstrating strong initiative, self-motivation, and a proactive approach to challenges. Must be a self-starter with the ability to set high standards of deliverables and a highly developed attention to detail.
• Adaptability: Comfortable working in an ambiguous environment with minimal or offsite supervision and the ability to prioritize effectively in a high-pressure environment with tight deadlines.
• Education: Bachelor's/University degree or equivalent experience.
• Industry Knowledge: Knowledge of the financial services industry.

Job Family Group:
Business Strategy, Management & Administration

Job Family:
Business Process Re-Engineering

Time Type:
Full time

Primary Location:
Tampa Florida United States

Primary Location Full Time Salary Range:
$79,120.00 - $118,680.00

In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Most Relevant Skills
Please see the requirements listed above.

Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.

Anticipated Posting Close Date:
Jan 28, 2026

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi's EEO Policy Statement and the Know Your Rights poster.