Process Manager, Sr. Associate (Hybrid)

Process Manager, Sr. Associate (Hybrid)

As a Senior Associate Process Manager on the Enterprise Payments Strategy & Analytics team, you will be part of a highly collaborative, talented team responsible for leveraging data and analysis to identify and propose improvements to address the root cause and create greater value for Enterprise Payments and our customers. The Process Manager Senior Associate will play a key role in improving processes that impact the company's bottom line with enabling a valuable customer experience. In this position you will contribute immediately while strengthening your data, analytical and process best practices.

We are seeking a dedicated, disciplined, professional who excels in a team environment. This person will have excellent communication skills, attention to detail, and have the ability to adapt to change quickly. This role requires frequent collaboration with multiple teams across Retail Bank to increase value add activities while ensuring we are mitigating risk to enable the best customer experience.

General Responsibilities:

• Day to day oversight of multiple processes which could include
  
  • Risk management of defects and or controls
  • Monitor, report, and plan process improvement or redesign initiatives
  • Identify process improvement opportunities and implement them through collaboration with other groups such as the Risk office, Tech and management
  • Make final recommendations for approval on changes
• Collect, analyze, and measure process data to initiate sustainable business practices and procedures and for reporting to senior leadership and executives; review data for trends and gaps in the process that may require additional review
• Establish an environment of continuous improvement where we are constantly leaning into technology to drive standardization and improvements
• Escalate process or control breakdowns by identifying and engaging appropriate stakeholders. Resolve complex risk defects, problems, or transactions by interpreting controls, policies, guidelines, and procedures
• Support business partners and processes through the maintenance of formal process documents (e.g. procedures, work instructions, process artifacts and diagrams), and document processes, controls, risk management activities and projects (creating project reports, presentations, business cases, and diagrams)
• Using a variety of techniques and tools to define, manage and improve processes, like Visual Management, Business Process Management, Lean, and Six Sigma
• Excellent written and oral communication skills, coupled with strategic influence to drive agreement through intellect, interpersonal and negotiation skills
• Sustain a Well-Managed/process-driven environment and remediate process breakdowns through analysis and methodical solutioning to complex problems
• Collaborate on broader process change initiatives and represent department interests; may participate in cross-functional project teams, including projects driven by other parts of the organization

The successful candidate will:

• Thrive in a dynamic, fast-paced environment and manage multiple priorities. They're comfortable with ambiguity and enjoy cutting through distractions to discern priorities and create structure when none exists
• Utilize excellent communication and partnership skills, which are essential for interacting and communicating with key stakeholders at all levels across the company to manage, inform and influence outcomes while leveraging data
• Understand the big picture but is also able to execute with close attention to detail
• Build relationships and influence across levels and functions
• Ask why, explore, and want to learn

Location: West Creek 5 (Richmond, VA) and Center 2 (McLean, VA) - this role is hybrid, where you will be expected to spend 3 days per week working in office and the remainder of the week working virtually.

Basic Qualifications:

• High School Diploma, GED, or equivalent certification
• At least 2 years of experience in Business Process Management, Project Management, Relationship Management, Risk Management, or Control Testing
• At least 1 year of Project or Process Management Experience
• At least 1 year of experience using Google Suite or Microsoft Office

Preferred Qualifications:

• Bachelor's Degree or military experience
• At least 3 years of experience in Business Process Management, Project Management, Relationship Management, Risk Management, or Control Testing
• Lean, Agile, Six Sigma, Business Process Management, or Project Management certification

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

McLean, VA: $88,800 - $101,300 for Sr. Process Manager

Richmond, VA: $80,800 - $92,200 for Sr. Process Manager

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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