The Business Analyst plays a critical role in evaluating business processes, supporting application implementations, optimizing system functionality, and providing ongoing ownership for assigned applications. This role partners closely with business stakeholders, IT teams, and external vendors to ensure applications meet operational needs throughout their lifecycle.
The Business Analyst will support multiple initiatives, including new system implementations, in-flight projects, and existing applications that require enhanced oversight, optimization, and long-term ownership. This position is both project- and operations-focused, requiring strong analytical skills, technical understanding, and the ability to work effectively in a regulated environment.
Objectives of This Role
- Evaluate current business processes and application functionality to identify opportunities for improvement
- Serve as the functional business owner for assigned applications, including systems without existing IT ownership
- Translate business needs into clear, actionable requirements that support successful implementations and ongoing operations
- Support the full application lifecycle, including planning, implementation, optimization, maintenance, and continuous improvement
- Ensure solutions meet business needs, user expectations, and organizational standards
Key Responsibilities
Business Analysis & Requirements
- Gather, analyze, and document business requirements to identify opportunities for process and system improvement Translate business requirements into well-defined user stories and functional specifications
- Communicate, review, and validate requirements with business and technical stakeholders
- Maintain requirements traceability and documentation using tools such as Azure DevOps (ADO), ServiceNow, Accompa, and other platforms
Application Ownership & Operations
- Serve as the primary IT business owner for assigned applications
- Support ongoing application maintenance, enhancements, and defect resolution
- Act as a liaison between business users, IT teams, and third-party vendors
- Assist with production support, issue triage, root cause analysis, and continuous improvement efforts
- Maintain functional documentation, workflows, and system knowledge for supported applications
Implementation & Project Support
- Support functional aspects of application implementations, including requirements validation, configuration review, testing, and user acceptance
- Assist with project planning, execution, and delivery activities in coordination with project managers and technical teams
- Collaborate with cross-functional teams to manage backlogs, priorities, and release planning
- Participate in change management and deployment activities
Testing, Optimization & Reporting
- Support and execute functional, integration, and user acceptance testing
- Assist with monitoring, tracking, and resolution of reported defects
- Analyze business and system processes to identify inefficiencies and bottlenecks
- Recommend and help implement process improvements and automation opportunities
- Create reports, dashboards, and visualizations to support data-driven decision-making
Required Qualifications & Skills
- Strong analytical, critical thinking, and problem-solving skills
- Excellent written and verbal communication skills, including technical and functional documentation
- Ability to manage multiple initiatives, priorities, and deadlines effectively
- High attention to detail and focus on quality
- Strong organizational and stakeholder management skills
- Experience working within the software development life cycle (SDLC)
- Adaptability and comfort working in fast-paced, evolving environments
- Proficiency with Microsoft Office and collaboration tools
Required Skills/Experience
- Bachelor s degree in Business Analysis, Business Administration, Information Technology, Computer Science, or a related field
- Five or more years of experience as a Business Analyst, Systems Analyst, Product Analyst, or Quality Assurance professional
- Demonstrated experience with business and technical requirements analysis, validation, and testing
- Experience working in government, healthcare, or other regulated environments preferred
Preferred/Not Required
- Knowledge of Medicaid, SNAP, TANF, or other government programs
- Experience supporting enterprise or line-of-business applications
- Experience working with vendors and third-party software providers
- Experience writing SQL queries
- Familiarity with Agile, Scrum, or hybrid development methodologies
- Understanding of current IT technologies, tools, and terminology
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