WMS Business Analyst

Job Title: WMS Business Analyst

Location: San Francisco, CA, Pleasanton CA, Dallas, TX, Frisco, TX - Onsite

Duration: Contract

Job Description

Roles & Responsibilities

• Oversee the end-to-end service delivery process, ensuring alignment with client expectations and business objectives
• Lead a team of professionals, providing mentorship and guidance to enhance their performance and career growth
• Develop and maintain service level agreements (SLAs) and key performance indicators (KPIs) to monitor service delivery effectiveness
• Conduct regular service reviews with the clients addressing concerns and identifying opportunities for improvement
• Implement continuous improvement initiatives to optimize service delivery workflows and enhance client satisfaction
• Act as the primary point of contact for client escalations and ensure timely resolution of issues
• Coordinate with cross functional internal teams to ensure timely and accurate service delivery, addressing any issues that arise
• Gather and analyze service performance data to identify trends and opportunities for improvement
• Build and maintain strong relationships with client, acting as a point of contact for service-related inquiries

Qualifications

• 8+ years of experience in service delivery management or related roles
• Proven track record of successfully managing service delivery for enterprise-level clients
• Strong understanding of ITIL framework and best practices in service management
• Exceptional communication and interpersonal skills, with the ability to build relationships with clients and stakeholders
• Ability to analyze data and generate insights to inform decision-making
• Excellent verbal and written communication skills
• Ability to work collaboratively in a team-oriented environment
• Having a proven track record in leading and managing large teams

Preferred Skills

• Experience in project management methodologies such as Agile or Scrum
• Familiarity with service management tools and platforms
• Relevant certifications, such as ITIL, PMP, or Six Sigma

Technical Skills

• In depth knowledge of Warehouse Management System, along with good working knowledge of SCI reporting and Labor Management modules
• Excellent understanding of integration development
• In depth knowledge of Transportation Management Systems (generic)
• Proficiency in service management software and tools
• Strong analytical skills with experience in data analysis and reporting
• Familiarity with cloud services and infrastructure
• Strong understanding of ITIL framework

VDart Group, a global leader in technology, product, and talent management, empowers businesses with comprehensive solutions through our four distinct, industry-leading business units. With a diverse team of over 4,000 professionals across 13 countries, we deliver strong results across various industries, including Fortune 500 companies.

Leveraging our deep expertise as a global provider of resources and solutions, we serve a wide range of industry verticals, including BFSI, Automotive, Healthcare, Mobility, Energy, Life Sciences, Manufacturing, Consumer Industries, and Technology.

With over 16 years of experience, VDart has evolved to meet the needs of leading technology brands, placing and training more than 20,000 professionals and shaping the industry's future.
Our continuous reinvention, providing resources for IT solutions and unique digital solutions, has positioned us as a top growth leader in digital talent management and technology consulting.

Committed to "People, Purpose, Planet," we prioritize social responsibility and sustainability, as evidenced by our EcoVadis Bronze Medal Certification and participation in the UN Global Compact.
Our dedication to delivering strong results has earned us recognition as a trusted advisor for businesses seeking to drive innovation and growth, including many Fortune 500 companies.

Join our network! Partner with VDart Group to leverage our global network, industry expertise, and proven track record with a diverse clientele.