HAM Operations Specialist

ITC Infotech is looking for HAM Operations Specialist to join our team in Bethesda, MD.

About Us:

ITC Infotech is a leading global technology services and solutions provider, led by Business and Technology Consulting. ITC Infotech provides business-friendly solutions to help clients succeed and be future-ready, by seamlessly bringing together digital expertise, strong industry specific alliances and the unique ability to leverage deep domain expertise from ITC Group businesses.  We provide technology solutions and services to enterprises across industries such as Banking & Financial Services, Healthcare, Manufacturing, Consumer Goods, Travel and Hospitality, through a combination of traditional and newer business models, as a long-term sustainable partner. 

Role Overview:

The Hardware Asset Management (HAM) Operations Specialist is responsible for supporting executing of end-to-end asset lifecycle activities, ensuring accurate tracking, compliance, and governance of IT hardware assets. This role focuses on handling returned consignments, validating redeployment, managing disposal processes, updating asset records, and coordinating legal hold checks in alignment with organizational policies and ServiceNow HAM Pro standards.

Key Responsibilities:

Ø  Move received consignments from vendors to designated storage rooms and verify asset condition.

Ø  Validate assets for redeployment readiness and update status accordingly.

Ø  Transfer assets to disposal storage as per policy and ensure compliance with guidelines.

Ø  Update each RITM and asset record accurately in ServiceNow HAM Pro.

Ø  Maintain audit-ready documentation for all asset movements.

Ø  Coordinate with the legal team for legal hold checks before disposal.

Required Skills & Qualifications:

Ø  

•  1-5 years of overall IT experience
• 1-2 years of ServiceNow platform Experience with HAM and SAM (You need NOT to be Experts in HAM and SAM Pro)
•  Good understanding of IT asset management principles and compliance standards.
•  Excellent attention to detail and ability to maintain well audited accurate records.
• Good communication skills for cross-functional coordination and good analytical skills
• Familiarity with ITIL practices and asset governance frameworks.
• Good understanding of asset lifecycle processes is preferred but not mandatory

Education Qualification:

Bachelor’s degree in computer science, Information Technology, or a related field (or equivalent experience).

ITC Infotech is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. ITC infotech is committed to providing veteran employment opportunities to our service men and women.