Prod Support

Job Title- Production Support

Project Location Remote

Duration- 9-12+ months contract

Start march 2 due to contracting process.

need two references with their email and LinkedIn. (I need to send the email to their references prior to the interview make sure candidates are fine with that)

Job Description-:This is a production support position and will be more 80% prod support with only approximately 20% dev work.

So this is a much different profile but they need to have some core dev skills.

Need candidates with banking experience .

Preferred experience:

• Experience with application/production support and incident management in the banking domain
• Experience with FIS applications such as IBS Insights is preferred
• Certified in ITIL and Six Sigma certifications
• Experience working in a Prod support for Applications.

Required Skills:

• Knowledge of application infrastructure and experience with requesting Open Shift, Rancher and Kubernetes
• Knowledge of SQL databases, load balancers, DNS entries, certificates, firewall rules, etc.
• Experience using monitoring tools such as Dynatrace and Splunk. Experience with building automated alerts.
• Managing the remediation of reported server vulnerabilities.
• SQL database skills including debugging and writing/running queries.
• Banking operations knowledge and/or technical skills is a plus.
• Experience supporting both in-house developed and SaaS hosted applications.
• Experience with ServiceNow add/update/resolving tickets. Familiar with CMDB inventory.
• Experience with providing customer service for internal business and technical partners
• Ability to work with cross-functional teams
• High attention to detail
• Proactive self-starter with proven ability to quickly learn new applications, processes, and procedures.