SAP S/4 CRM service

Role Overview

We are seeking an experienced SAP Functional Consultant for USA onsite with expertise in SAP S/4HANA Service, ERP Customer Service, CRM Service, and Warranty Claim Management. The role focuses on functional delivery, configuration, and business process alignment, ensuring successful implementations and support of servicerelated processes.

Key Responsibilities

• Configure and support SAP Service processes including service orders, service contracts, billing, and customer request management.
• Implement and manage Warranty Claim Management: claim creation, validation, settlement, and integration with FI/CO and logistics.
• Deliver ERP Customer Service functionality: complaint handling, service notifications, resource assignment, and service billing.
• Execute data migration activities for service master data, contracts, warranty claims, and customer records using Data Migration Cockpit.
• Ensure integration with SD, Plant Maintenance, and Finance modules for seamless service flows.
• Utilize SAP Fiori apps and Analytics for service KPIs, dashboards, and reporting.
• Conduct requirement gathering, prepare functional specifications, perform testing, deliver user training, and coordinate with technical teams.
• Support multilanguage and multicountry implementations, ensuring compliance with local tax and regulatory requirements.
• Provide consulting support for process optimization and continuous improvement in service management.

Required Skills & Qualifications

• 10 12 years of SAP functional experience with at least 3 4 full life cycle implementations, including 1 2 S/4HANA project.
• Strong expertise in SAP S/4HANA Service, ERP Customer Service, CRM Service, and Warranty Claim Management.
• Handson configuration skills in service orders, contracts, billing, warranty claims, and customer service processes.
• Independent data migration experience for service and customer master data.
• Crossfunctional knowledge of SD, PM, and Finance modules.
• Strong documentation, testing, and training skills.
• Excellent communication skills with ability to bridge technical and business language.
• Collaborative team player with experience in global delivery environments.

Preferred Skills

• Exposure to SAP Field Service Management (FSM) and integration with S/4HANA Service.
• Familiarity with SAP Activate methodology for S/4HANA implementations.
• Experience with SAP BTP extensions and AIdriven service features.