Oracle Rightnow Service Cloud
San Jose, CA, US • Posted 1 day ago • Updated 1 day ago
TechYantram Solutions
Dice Job Match Score™
👾 Reticulating splines...
Job Details
Skills
- Oracle Cloud
- Oracle
- Fusion
- OBIEE
- MuleSoft
- Genesys
- Customer Relationship Management (CRM)
- Oracle EBS
- RightNow
- Regulatory Compliance
- Cloud Computing
Summary
Oracle Rightnow Service Cloud
Introduction:
This position involves leading the design, implementation, and integration of Oracle Service Cloud with Genesys Cloud CX and enterprise telephony systems. The role requires hands-on technical knowledge, integration expertise, and business process alignment across customer service environments.
Responsibilities:
- Lead CRM initiatives involving Oracle Service Cloud configuration, customization, and integration with Genesys Cloud CX
- Act as the primary liaison between business users, technical teams, and vendors for CRM and contact center initiatives
- Drive seamless integration of telephony systems with Oracle Service Cloud and Genesys Cloud
- Analyze business requirements and translate them into system design and workflow automation
- Guide the configuration of workspaces, workflows, rules, and service queues in Oracle Service Cloud
- Oversee Genesys Architect flow designs, omnichannel setup, and telephony routing logic
- Troubleshoot system issues and support continuous improvement of CRM platforms
- Coordinate data synchronization between Oracle Service Cloud and other systems
- Train and mentor client-side users and IT staff on new features and best practices
- Ensure adherence to security, compliance, and data privacy requirements
Requirements:
Required Skills & Experience:
- 5+ years of experience in CRM leadership or consulting roles with Oracle Service Cloud (RightNow)
- Solid understanding of customer service operations and CRM/contact center best practices
- Strong communication, stakeholder management, and onsite leadership skills
- Ability to create detailed functional and technical documentation
- Experience managing projects in cross-functional enterprise environments
Preferred Skills & Certifications:
- Genesys and Oracle certifications (e.g., Oracle B2C Service Certified, Genesys Cloud Certified Professional)
- Familiarity with scripting (JavaScript, PHP) in Oracle Service Cloud
- Experience with middleware/integration tools (e.g., MuleSoft, Oracle Integration Cloud)
- Understanding of customer experience analytics and reporting (e.g., Oracle BI, Genesys reporting)
- Dice Id: 91171503
- Position Id: 8859918
- Posted 1 day ago
Company Info
About TechYantram Solutions
At Techyantram Solutions transforming businesses through cutting-edge IT consulting, Artificial Intelligence (AI), and Data Science solutions. Our mission is to empower organizations to harness the full potential of technology, driving innovation and achieving sustainable growth.
IT Consulting
We provide expert guidance to help you navigate the complexities of modern IT infrastructure. Our consulting services are tailored to meet your unique business needs, ensuring optimal performance and efficiency. We also offer comprehensive training and placement solutions for US Citizens, Permanent Residents, TN, H1B, EAD, and F1 students, helping you find a career that aligns with your passion and strengths.
Artificial Intelligence
Leveraging the power of AI, we develop intelligent solutions that enhance decision-making, automate processes, and improve customer experiences. Our AI services include machine learning, natural language processing, and predictive analytics.
Data Science
Our data science team transforms raw data into actionable insights. We offer comprehensive data analysis, visualization, and modellin services to help you make informed business decisions.
Customized Software Solutions
We design and develop custom software tailored to your specific business needs. Our solutions integrate seamlessly with your existing systems, enhancing efficiency and driving innovation.
Why Choose Techyantram Solutions?
At Techyantram Solutions, we believe in a collaborative approach. We work closely with our clients to understand their challenges and objectives, developing customized strategies that deliver real value. Whether you’re looking to optimize your IT infrastructure, implement AI-driven solutions, or unlock the power of your data, we are here to help.
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