Overview
On Site
Full Time
Skills
Large Language Models (LLMs)
Decision-making
Customer Engagement
Natural Language Processing
Prompt Engineering
Real-time
Artificial Intelligence
Call Center
Python
SQL
Communication
Business Acumen
Clarity
SAP BASIS
Law
IT Service Management
Innovation
Collaboration
Recruiting
Insurance
Finance
Professional Development
Training
Leadership
CompTIA
Customer Service
Career Counseling
Apex
Oracle Application Express
Job Details
Job#: 2091697
Job Description:
Job Summary: LLM/NLP Specialist - Real-Time AI Applications
We are seeking a highly skilled and collaborative Data Scientist who focuses on LLM/NLP to join our team and drive innovation in real-time AI applications, particularly within call center environments. This role is ideal for someone with deep technical expertise in natural language processing, large language models (LLMs), and prompt engineering, combined with the strategic mindset to influence executive decision-making.
Key Responsibilities:
Ideal Candidate Profile:
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.
Job Description:
Job Summary: LLM/NLP Specialist - Real-Time AI Applications
We are seeking a highly skilled and collaborative Data Scientist who focuses on LLM/NLP to join our team and drive innovation in real-time AI applications, particularly within call center environments. This role is ideal for someone with deep technical expertise in natural language processing, large language models (LLMs), and prompt engineering, combined with the strategic mindset to influence executive decision-making.
Key Responsibilities:
- Fine-tune and optimize existing LLMs to support initiative-specific tasks and business objectives.
- Provide expert input on LLM architecture and strategy, including the potential development of proprietary models.
- Apply advanced NLP techniques and prompt engineering to enhance real-time model performance, especially in customer interaction scenarios.
- Collaborate cross-functionally with technical teams and business stakeholders to translate complex findings into actionable insights.
- Present technical results and strategic recommendations to executive leadership with clarity and confidence.
- Contribute to the development of scalable, production-ready solutions using Python and SQL.
Ideal Candidate Profile:
- Proven experience with LLMs, NLP techniques, and prompt engineering.
- Background in real-time AI systems or call center technologies is highly desirable.
- Strong programming skills in Python and SQL.
- Exceptional communication skills with the ability to convey technical concepts to non-technical audiences.
- Demonstrated executive presence, business acumen, and a collaborative, team-oriented mindset.
- Comfortable navigating ambiguity and driving clarity in fast-paced environments.
- 1+ years of experience
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.