Location: REMOTE EST
TOP SKILLS:
MUST: Enterprise-level change experience who can manage detailed, tactical implementation.
Top 3 skills: Change management, stakeholder engagement, Project & Risk management
Soft Skills Needed: strong communication skills
Project person will be supporting: IGA/Guardian implementation
What You'll Do
This position will utilize modern OCM best practices to deliver clear and concise user experiences for a large-scale enterprise-wide initiative.
The following core skills and characteristics are needed:
Change Management Expertise
- Refine, lead and execute OCM plans enabling faster adoption, greater utilization, and higher proficiency
- Develop and deliver training to multiple impacted groups of users in a hybrid, diverse work environment.
- Use metrics to measure adoption and adjust strategies and approach as needed.
- Preferred: Certification(s) PROSCI, Change Guide or LaMarsh
Stakeholder Engagement
- Skilled in building trust and influencing at all levels executives, managers, and end-users.
- Tailor approaches by stakeholder group and adapt messaging for different audiences.
- Create journeys and experiences based on audience or persona.
Project & Risk Management
- Coordinate change activities with project timelines.
- Identify and escalate risks while managing multiple workstreams.
- Communicate status updates, blockers, and priorities to key stakeholders, engaging the right cross-functional teams.
- Proven problem solving and organizational skills
Key Responsibilities
- Facilitate discovery with stakeholders
- Conduct readiness assessments evaluate results and present findings in a logical and easy-to-understand manner
- Develop a set of actionable and targeted change management plans including communication plan, sponsor roadmap, coaching plan, training plan and resistance management plan
- Implement the Kroger Organizational Change Management (OCM) framework to manage the people side of change caused by change and transition
- Present solutions to multiple stakeholders for review and feedback
- Measure progress/behaviors and apply pivot approach if necessary
- Coordinate, conduct, and measure training deployment and competencies
- Provide direct support and coaching to front-line managers and leaders as they help their direct reports through transitions
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