Technical Writer

Hybrid in Frankfort, KY, US • Posted 4 hours ago • Updated 4 hours ago

Full Time

Occasional Travel Required

On-site

Depends on Experience

Sitek

Fitment

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Job Details

Skills

Technical Writing
SharePoint/Confluence

Summary

Position: Technical Writer

Agency/Program: KY OAG – Child Support Services (KASES III)

Work Location: Frankfort, KY (Hybrid; onsite for key meetings) Remote OK

Office of Information Services Engagement Type: Contract (Full-time)

Position Summary

Produce clear, accurate, audit-ready documentation that a third party can execute without re-interviewing subject matter experts. Scope covers all Child Support Systems and Services and key projects chartered by the Office of Information Systems including migration of child support technologies to a major cloud provider (AWS or Azure): installation, configuration, operation, troubleshooting, cutover, hypercare, and support.

Duties and Responsibilities1

• Write and edit installation, configuration, how-to, troubleshooting, and online help for: o Cloud landing zone (AWS or Azure equivalents).

· Application stack (.NET/Angular, and any platform-specific deployment/run details). o Data tier (AWS RDS/Aurora/SQL Server or Azure SQL).

· Batch/scheduler (Control-M; note any cloud-native hooks such as Event Grid/EventBridge, Functions/Lambda). o Interfaces (file/API; API Management/API Gateway, Key Vault/KMS, Private Endpoint/PrivateLink).

• Publish runbooks/playbooks (batch, interfaces, monitoring/alerts, cutover/rollback, hypercare) with change history.

• Maintain a single, versioned documentation repository (SharePoint/Confluence) with metadata (system, partner, cadence, PII flag) and links to code/configs.

• Convert SME notes into step-by-step procedures (screenshots, scripts, commands). Deliverables • Install/config guides (cloud landing, app, data, scheduler). • Interface runbooks and cutover/rollback checklists.

• Troubleshooting trees and “first-response” procedures.

• Online help; quick-reference job aids.

• Versioned doc set per release. MUST-HAVE Requirements (non-negotiable)

• ≥ 5 years enterprise technical writing with hands-on runbooks/ops docs (samples required). 1 • Demonstrated modernization documentation (legacy → cloud) with legacy + target flows.

• Ability to capture runbooks for: Control-M, interfaces (file/API), SQL platform (AWS RDS/Aurora or Azure SQL), .NET/Angular, and enterprise identity (e.g., Entra ID or AWS IAM/IAM Identity Center).

• Single-source practice (SharePoint/Confluence) with versioning/metadata. • Plain-English writing for technical and non-technical audiences; passes peer review without rewrite. Preferred Qualifications

• State/federal modernization; familiarity with PII safe-harbor (masking in non-prod; encryption in transit/at rest).

• Observability docs (App Insights/Log Analytics or CloudWatch/CloudTrail/OpenSearch). Tools and Platforms Microsoft 365, SharePoint/Confluence, Visio/Lucid, ServiceNow, Git (versioning); Cloud services: Azure (App Gateway/Firewall, Key Vault, Private Endpoint) or AWS (ALB/NLB/WAF, KMS/Secrets Manager, PrivateLink). Performance Measures • Doc completeness/accuracy (review pass rate).

• Findability and update turnaround

. • Reduction in support escalations tied to unclear instructions. Submission & Screening

• Two recent samples: (1) install/config guide, (2) runbook/playbook. • 30-minute rewrite test from raw SME notes.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10319986
Position Id: 8859411
Posted 4 hours ago

Company Info

About Sitek

SITEK is an equal opportunity employer, managed and fueled by talented employees. Our current team members include leading industry veterans and professionals who enjoy working in a collaborative environment. Passionate people make our company great and SITEK fosters an environment that encourages open communication, decisive action, learning and teamwork. The culture is informal yet professional; results-oriented - yet fun. If you are a skilled, dynamic IT professional who is up to the challenge of providing SITEK clients “quality through excellence” in all aspects of our IT services then SITEK may be the place for you. Make an appointment to discuss your career and your future with SITEK.

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