IT Business Analyst

Description

• A Business Analyst in Enrollment Services works in a production environment and will need to provide cross functional team support.

Responsibilities:

• Have a deep understanding of business needs, application functionality, and underlying data processes.
• Build strong relationships to serve as the point of contact for IT developers and business stakeholders.
• Initiate preliminary business requirements, assess needs, and implement appropriate solutions.
• Evaluate business processes by tracking, trending, and analyzing work processes. Trouble-shoot and identify root causes and recommend solutions to manager.
• Reconcile client accounts as it relates to enrollment and id card activities, comparing client files to internal data sets. Analyze and summarize results to leadership, internal business partner, and external customers.
• Research incident tickets and email inquiries, answer program and application functionality questions, and identify application defects and data issues. Track timely resolution by IT development team.
• Participate in meetings and sprint planning sessions to ensure technical partners are progressing towards sprint goals and development is on track.
• Assists in training staff or works with trainers to assure new procedures are implemented with minimal work interruptions.
• Responds to more complex special requests that may include research, investigation, evaluation, and documentation of findings.
• Develop work procedure manuals and make updates as needed.
• Serves as project lead for business developments that have broad impact on processes, procedures, and workflows.
• Perform other duties as assigned.

Qualifications:

• Bachelor's degree in Business Administration preferred or equivalent external experience.
• Minimum 3-4 years proven working experience in a business unit necessary.
• Self-motivated, highly organized, and detailed oriented. Must have demonstrated strong analytical and problem-solving skills.
• Ability to work in a multi-task environment with effective time management and project management skills.
• Proficient experience in Microsoft Office Suite and SQL Data Tools.
• Excellent written and verbal communication, collaboration, and customer service skills to support business team, business solutions teams and internal business partners.
• Must have in-depth understanding of the business environment.
• Must have thorough technical knowledge of the unit's business systems.

Work independently on projects, identify and implement business solutions with minimal supervision