Description We're seeking a
Lead IT Technician to join our client's team and provide superior IT support and leadership. If you're a skilled technician with excellent leadership and technical expertise, this position offers an exciting opportunity to manage a team while ensuring smooth IT operations.
Key Responsibilities- Oversee and guide a team of IT Support Technicians, providing training, prioritizing tasks, and ensuring adherence to organizational and legal standards.
- Act as the primary escalation point for complex or unresolved IT support issues, assisting your team in problem resolution.
- Manage the Help Desk ticketing system, including tracking, prioritizing, and resolving tickets, and conducting root-cause analysis for recurring issues.
- Design, deploy, and manage computer images and software, ensuring compliance with software licensing agreements.
- Coordinate technical support for events, including setup of audio/visual and video-conferencing equipment.
- Install, maintain, patch, and upgrade computer systems and applications, while ensuring compatibility with the network.
- Collaborate with staff to establish standards for IT support services, with a focus on efficiency and user satisfaction.
- Maintain inventory and manage asset tracking for hardware and software, including overseeing upgrades and replacements.
- Contribute recommendations for new hardware/software acquisitions and assist in purchasing processes.
- Document configurations, user instructions, and workflows for organizational and end-user reference.
- Stay informed on emerging technologies and best practices, ensuring cutting-edge solutions for the organization.
- Assist with special IT projects spanning multiple departments or impacting the entire institution.
Supervisory Responsibilities- Supervise, mentor, and support a team of IT Support Technicians.
- Provide input to the IT Director regarding team performance and professional development.
Requirements - Associate degree in Computer Science, Information Technology, or a related field. Equivalent work experience may be considered.
- Minimum of 4 years of progressively responsible IT support experience in a LAN environment.
- Previous experience in a higher-education setting is preferred but not required.
- Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
- Excellent communication and customer service skills with a commitment to providing user-focused support.
- Proven leadership skills and ability to foster a productive team environment.
Core Competencies- Technical Expertise: Deep knowledge of hardware, software, peripherals, and diagnostic tools for troubleshooting.
- Problem Solving: Ability to analyze complex technical problems and develop effective solutions efficiently.
- Continuous Improvement: Develop IT support best practices and foster a culture of improvement.
- Technical Knowledge: Proficiency with help desk systems (e.g., ServiceNow preferred), operating systems, and licensing compliance tools (e.g., KACE preferred).
- Communication: Strong oral and written communication skills, including crafting user-friendly training materials.
- Collaboration and Flexibility: Ability to work effectively with diverse stakeholders and adjust to rapidly evolving technologies.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
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