Service Contract Administration (SCA)- Generalist

Your role

Mission:

Support the Service Contract Administration (SCA) team as it seeks to optimize department efficiencies and meet the needs of the business.

Role & Responsibilities:

1. Manage incoming tasks in C4C Central Queue:

Perform preliminary review of incoming tasks:

o Proofing task notes and attachments, checking for clarity, completeness, and presence of required documentation and format.

Reject tasks, as needed, that fail to meet criteria standards; provide clear notes with explanation and direction as to what action steps are needed to achieve criteria standard.

Execute SAP Installed Base search to validate equipment criteria

Assign tasks that meet criteria standards & SAP equipment validation -

o Tasks are assigned to applicable Service Contract Administrator for processing.

2. Communications:

Communicate with SCA team members, SCA Manager, Service Sales team members (SSM's) and Contract Renewal teams, Service Coordination teams, as needed, via email, phone, in-person and/or Teams chat.

3. Process Parts Updates:

Process tasks for parts updates using SAP

4. Create & Distribute Lists:

Create monthly cancellation list - distribute to SCA Team members & SCA Mgr

Create weekly billing list - distribute to SCA Team members & SCA Mgr

Perform all duties in accordance with Atlas Copco standards, while always striving to understand the needs and expectations of the team and organization.

Perform other duties as assigned.
To succeed, you will need

Experience:

2 years of relevant experience

Education:

High School diploma; Associates Degree preferred or an equivalent combination of education and experience.

Skills:

Any combination of training and experience which would provide the required knowledge, skills and abilities is qualifying

Proven experience of customer support

Self-Motivated; able to work independently

Strong aptitude for details

Organized

Manage multiple priorities with flexibility in a fast-paced work environment

Able to work individually and as part of a team

Excellent interpersonal skills

Proficient in MS Excel and other MS Office Suite applications

Experience with SAP is preferred

Good command of spoken and written English
In return, we offer

• Choose your career with us!
  
  Drive your Career, Explore Opportunities, Realize your Passion . . .
  
  Attractive benefits Include:
  
  • • Excellent compensation package, including a flexible benefits plan, and generous 401 (k) retirement plan
    • Health insurance/ Dental insurance/ Vision insurance
    • Paid time off
    • Life & Disability insurance
    • Salary - $50k - $56k; Salary based on knowledge, skills, and experience. Annual Bonus potential.

Job location

This role offers a hybrid working arrangement, allowing you to split your time between working remotely and being on-site at our corporate office in Rock Hill, SC.

Contact information

Talent Acquisition Team: Sowmya Prativadi

Atlas Copco

Atlas Copco delivers innovative products and solutions that help businesses grow and drive progress. Our portfolio spans compressed air and gas systems and treatment, vacuum solutions, industrial power tools, assembly systems, and power and flow solutions. We bring a commitment to long-term success built on expertise, reliable service, and uptime. When you level up to the Atlas Copco experience you enter a partnership based on quality, sustainability, and ease of collaboration. The technology we bring, and the decades of experience support the future-proofing of your business. Atlas Copco is a brand within Atlas Copco Group.

Visit the Atlas Copco website

Company: Atlas Copco Group

Functional area: Management Location: US - United States City: Rock Hill South Carolina On-site/remote: Hybrid Brand: Atlas Copco Company Name: Atlas Copco Compressors LLC Date of Posting: January 15, 2026 Last day to apply: April 22, 2026