Salesforce CTI Lead - Agentforce & MIAW

Queens, NY, US • Posted 14 hours ago • Updated 14 hours ago

Full Time

No Travel Required

On-site

Depends on Experience

Fitment

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Job Details

Skills

Apex
SOQL
SSO
OAuth
Agent Force

Summary

Job Description:

Design, build, and integrate Salesforce solutions leveraging Agentforce and MIAW for agent and client chatbot experiences. One onshore developer will serve as the Solution Lead to drive design governance and technical decisions.
Key Responsibilities:
• Develop and customize Apex classes, triggers, Lightning Web Components (LWC), and declarative configurations.
• Integrate Agentforce and MIAW capabilities into chatbot workflows, intents, and routing.
• Design scalable integration patterns (REST/SOAP APIs, Platform Events, External Services).
• Collaborate with BA/QA to validate requirements, define acceptance criteria, and support testing.
• Lead (onshore Solution Lead) in architecture reviews, code quality, and DevOps practices.
• Support deployments across environments and provide post-release stabilization.
Required Skills & Experience:
• 5+ years Salesforce development; strong Apex, LWC, SOQL/SOSL, and metadata management.
• Hands-on experience with Agentforce and MIAW; chatbot design/intent modeling.
• Understanding of authentication/authorization (OAuth, SSO) and security best practices.
• Experience with CI/CD (Git, Azure DevOps/Bitbucket, Salesforce DX) and test automation.
• Strong troubleshooting skills and performance optimization for LWC and Apex.
Preferred Certifications:
• Salesforce Platform Developer I/II

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10515164
Position Id: 8864715
Posted 14 hours ago

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Salesforce CTI Lead - Agentforce & MIAW

Dice Job Match Score™

Job Details

Skills

Summary

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