Senior IT Operations Specialist (Korean bilingual) - Idexcel Inc. - Mountain View, CA, US | Dice.com

Idexcel Inc.

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Senior IT Operations Specialist (Korean bilingual)

Mountain View, CA, US • Posted 2 hours ago • Updated 2 hours ago

Contract W2

On-site

Depends on Experience

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Job Details

Skills

IT Operations
Korean
Laptop
Technical Support

Summary

Job Title: Senior IT Operations Specialist (Korean bilingual) Location: Mountain View, CA 94043 Duration: 12 Months
We are looking for enthusiastic and experienced senior IT Operations staff to join a team of 17 members (13 in the US and 4 offshore) from Tier 1 and Tier 2 IT Operations across multiple locations and time zones in the US and offshore. The main duties include understanding the overall enterprise IT Operations to support users, especially Korean-speaking VIPs; generating weekly reports; participating in on-call rotations and handling escalations; and working with multiple cross-functional teams.
Must be able to speak English/Korean bilingual
Job Description:
Able to handle urgent and complex support issues and coordinate the effort within the IT Operations Team.
Act as an escalation point for all IT requests and incidents.
Develop and enhance phone and ticket escalation processes to ensure smooth escalation and information flow within the IT Operations team.
Provide data and reports on KPIs and trends using Zendesk ITSM on a weekly, monthly, and as-needed basis.
Responsible for daily ticket analysis and developing strategies for improvement
Monitor all IT communication channels on Slack, MS Teams, and email
Responsible for participating in escalation calls as needed
Review and approve purchase orders responsibilities
Review survey feedback to improve services, tools, and support experience
Provide extensive VIP Support for 70+ Corporate Executives and dispatchers from HQ
Working as primary technical support between tier 2 and the systems/network team
Understanding Microsoft Directory, Group Policy, DNS, and certificates (Windows PKI)
Experience with SCCM on Image deployment, SCEP, and Deployment on Windows, Mac, and Linux
Good troubleshooting technique on physical workstations, laptops, printers, etc.
Responsible for deploying and maintaining in-house security tools
Participate in the on-call rotation as an IT Operations Team Lead.
Requirements:
Korean speaking Bilingual
Has previous experience in enterprise IT and a solid understanding of business culture
Proficiency in writing reports for management and presenting them.
Create weekly and monthly reports for management and customers and present them.
Identify root causes of issues and communicate effectively with management and customers.
Experience in supporting Windows 11 and Mac OS

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: eveva001
Position Id: IDXL_BH_75984
Posted 2 hours ago

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Mountain View, California

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We are seeking candidates who poess bilingual speaking/writing skills in English and Korean, to work on a team at our client site in Mountain View, CA. Experienced senior IT Operations staff will join a team of 17 members (13 in the US and 4 offshore) from Tier 1 and Tier 2 IT Operations across multiple locations and time zones in the US and offshore. The main duties include understanding the overall enterprise IT Operations to support users, especially Korean-speaking VIPs; generating weekly r

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Senior IT Operations Specialist (Korean bilingual)

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