Payments Implementation Coordinator II

At Jack Henry, we're more than a technology company, we're a force for good in financial services. We're redefining how community banks and credit unions connect with the people they serve. Our mission is rooted in people inspired innovation, empowering financial institutions to deliver seamless, secure, and human centered experiences. We deliver cutting-edge solutions that are paving the way for the next generation of digital banking and payments, but our true impact begins with our associates. If you're ready to help transform an industry and grow with a company that values purpose, collaboration, and excellence then we'd love to meet you.

We are seeking to hire an exciting role as an Implementation Coordinator. In this role, candidates will act as the project lead and liaison between the external customer (and Channel Alliances) and Jack Henry, ensuring high customer service standards and providing outstanding implementation service. The Project Implementation Coordinator is partnered with a Project Manager and they will ensure their assigned implementation projects are completed in a timely and high-quality manner.

The EPS Implementation team walks Jack Henry's Financial Institutions and Channel Alliances through the implementation process for each of their products. Candidates will be joining this dispersed team throughout multiple JH offices.

This is a remote position and candidates must live within approximately a 70-mile radius of our office locations in Allen, TX; Lenexa, KS; Springfield, MO; Monett, MO or Louisville, KY.

The salary range for this position is $43,400- $56,000 and will be determined based on location and experience level.

All positions, regardless of location, may require an onsite interview or in-person onboarding requirement to verify your identity.

What you'll be responsible for:

Prepares customer for implementation. Conducts readiness reviews, ensuring all aspects of the setup are complete.
Establishes guidelines/timeframes to ensure a successful installation. Ensures milestones are met. Monitors all phases of the installation and escalates issues when necessary. May interact with the project manager.
Exercises the responsibility and authority to take steps to ensure a successful installation.
Troubleshoots issues during implementation.
Documents issues, ensuring they are not repeated in subsequent conversions.
Will be expected to actively coordinate, organize, and simultaneously run multiple projects.
May perform other job duties as assigned.

What you'll need to have:

Minimum of 18 months of experience with one of the following: Software Implementation Coordination, Back-office processing in a financial institution or Payment operations in a financial institution.
Must be able to work occasional nights and weekends as business needs dictate.

What would be nice for you to have:

Associate or bachelor's degree preferred.
Experience with Salesforce.
Previous experience with software implementations.
Excellent written and verbal communication skills.
Experience with or knowledge of hosted environments is a big plus.
Experience with or knowledge of technical and system applications.
Experience with or knowledge of various JH products and services.
Experience with on automation software like Power Automate.

If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this posting, we still encourage you to apply. We're looking for passionate, driven individuals who align with our mission and can bring unique perspectives to our team.

Why Jack Henry?

At Jack Henry, we live by the motto: " Do the right thing, do whatever it takes, and have fun." It's more than a tagline, it's the foundation of our culture. We recognize that our associates are the key to our success, and we're deeply committed to their wellbeing. That's why we offer comprehensive benefits designed to support your physical, mental, and financial health so you can thrive both personally and professionally.

We're also leading the way in technology modernization, helping financial institutions evolve with speed, security, and flexibility. Our strategy focuses on delivering secure data access, mitigating fraud, and enabling seamless integration. Empowering our teams to build innovative solutions that meet the evolving needs of accountholders.

Culture of Commitment

Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Our culture empowers us to rise to challenges, seek new opportunities, and support one another through change. It's this shared commitment that drives our success. We're proud to foster an environment where inclusion, sustainability, and community impact are more than values, they're how we operate. Visit our Corporate Sustainability site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders.

Equal Employment Opportunity

At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business - and our society - stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.

No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.

Requests for full corporate job descriptions may be requested through the interview process at any time.