Pendo Technical Lead

JOB TITLE: Pendo Technical Lead
JOB LOCATION: Remote
WAGE RANGE*: 30 - 35/ hour W2
JOB NUMBER:36793142

REQUIRED EXPERIENCE:
Bachelor's Degree
1+ year of Pendo experience is a plus; basic Pendo knowledge required
Familiarity with HTML and CSS is a plus
Excellent time and project management skills
Analytical mindset, detail-oriented
Strong written and verbal communication skills
Salesforce experience not required but a plus!

JOB DESCRIPTION

Purpose On a broad scale this role is responsible for supporting Organizational Change Management team focused on digital transformation initiatives by producing high quality in-app guidance content on Pendo application for internal audience. Specifically, the role will include managing and optimizing in-app guidance content through the use of industry best practices and the use of data and analytics. This role will also include producing data-driven analysis of user behavior.

What will you focus on in this role?
Create high-quality, internal customer-facing content via Pendo, with timely delivery
Work closely with Change Management Specialists and Product Managers to proactively identify in-app content need
Create in-app content ranging from badges to guide walkthroughs based on identified needs and requirements
Optimize UI/X of in-app content via A/B testing and creatively identify ways to improve content engagement and overall customer in-app experience
Support effective Pendo in-app content QA and testing
Troubleshoot with Pendo Support and Account team to solve any issue
Utilize Pendo Analytics capabilities to provide data-driven analysis of user behavior and recommendations to improve platform UI/X
Support Change Management Specialists and Product Managers on Pendo analytics related requests
Support problem solving and data analytics related to digital adoption metrics
Act as a subject matter expert for Pendo capabilities
Assist in training other team members and stakeholders on how to create and manage content effectively and how to consume analytics effectively via Pendo
Establish and maintain relationships with external vendor partners to support Pendo content development, technical troubleshooting, and analytics
Maintain familiarity with latest with Pendo product capabilities and adopt these insights into daily work
Stay updated with the latest trends, best practices, and competitor strategies in in-app content development
Identify and recommend process improvements to internal stakeholders

Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities

* While an hourly range is posted for this position, an eventual hourly rate is determined by a comprehensive salary analysis which considers multiple factors including but not limited to: job-related knowledge, skills and qualifications, education and experience as compared to others in the organization doing substantially similar work, if applicable, and market and business considerations. Benefits offered include medical, dental and vision benefits; dependent care flexible spending account; 401(k) plan; voluntary life/short term disability/whole life/term life/accident and critical illness coverage; employee assistance program; sick leave in accordance with regulation. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions. Benefits offered are in accordance with applicable federal, state, and local laws and subject to change at TCM's discretion.

#Dice #IND1