Staff Executive Technical Support Analyst

Responsibilities

• Provide primary technical support for C-Suite Executives and Assistants across desktop, remote, video conferencing, and events.
• Troubleshoot and resolve complex software, hardware, and connectivity issues; implement corrective solutions.
• Handle confidential assignments independently; act as escalation point for unresolved or specialized issues.
• Participate in global projects, ensuring collaboration, accuracy, and timely stakeholder updates.
• Deliver exceptional customer service under pressure; maintain calm and professional demeanor.
• Offer proactive, discreet technical support with minimal disruption.
• Respond quickly, identify root causes, and advise on preventive measures.
• Ensure SLAs are met/exceeded; maintain knowledge base and process documentation.
• Take on projects independently; provide input on technology roadmaps for executive needs.
• May supervise limited staff and determine methods for new assignments.

Qualifications

• 10–15 years of C-Suite technical support experience across PC, Mac, iOS, mobile devices, and enterprise tools.
• Minimum Associate’s Degree in computer technology or equivalent.
• Advanced knowledge of Exchange, Active Directory, MS Office, networking fundamentals, and endpoint security.
• Strong experience with video conferencing and collaboration platforms (Cisco, Poly, Slack, Google Suite).
• Preferred certifications: ITILv4, ACMT, CCT, CompTIA.
• Familiarity with AI tools (ChatGPT, Google Gemini, Notebook LM, Writer).
• Proven ability to diagnose, troubleshoot, and resolve issues in fast-paced environments.
• Excellent communication and customer handling skills; ability to work independently and in teams.
• Flexible availability and occasional travel for offsite meetings or emergencies.
• Military IT background a plus.