DocuSign Application Specialist

MUST HAVE 5 YEARS OF DOCUSIGN EXPERIENCE
NO STEM OPT
The position is for 4 months with extensions possible and pay rate is $53/hour W2. 

At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees have been key factors in our company's growth and market presence. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here.

For more than 25 years, NTT DATA Services have focused on impacting the core of your business operations with industry-leading outsourcing services and automation. With our industry-specific platforms, we deliver continuous value addition, and innovation that will improve your business outcomes. Outsourcing is not just a method of gaining a one-time cost advantage, but an effective strategy for gaining and maintaining competitive advantages when executed as part of an overall sourcing strategy.

NTT DATA's Client is seeking an experienced DocuSign Application Specialist to support and administer DocuSign as an enterprise eSignature platform within a validated, regulated environment. This role will play a critical part in Thermo Fisher Scientific's migration from Adobe Acrobat Sign to DocuSign, ensuring secure, compliant, and scalable eSignature solutions across global business functions.
The ideal candidate will have strong hands-on experience with DocuSign administration, integrations, validation (21 CFR Part 11), and enterprise support, and will work closely with business stakeholders, IT teams, and the DocuSign vendor.

• Administer, configure, and support DocuSign eSignature (and DocuSign CLM, if applicable) in an enterprise environment
• Design, build, and maintain DocuSign templates, workflows, PowerForms, envelopes, and reporting
• Manage DocuSign Admin Console settings, user access, permissions, and account configurations

• Develop, support, and troubleshoot DocuSign REST API integrations
• Support out-of-the-box and custom integrations with:
  • CRM platforms (e.g., Salesforce)
  • Document management systems
  • Microsoft Power Automate / Power Platform
• Configure and support SSO integrations using SAML 2.0 and OAuth
• Perform troubleshooting across UNIX and Windows environments, including log analysis

• Support migration activities from Adobe Acrobat Sign to DocuSign
• Coordinate with DocuSign vendor support to open, track, and resolve issues
• Support platform releases, upgrades, and change management activities
• Ensure platform stability, performance, and availability for business-critical use cases

• Ensure compliance with validated system requirements (21 CFR Part 11)
• Support audit readiness, electronic signature controls, and validation documentation
• Create and maintain technical documentation, SOPs, and training materials

• Work closely with business users to gather requirements, analyze issues, and implement solutions
• Resolve incidents and service requests within defined SLAs using ITIL-based tools (e.g., ServiceNow)
• Promote DocuSign best practices and drive continuous improvement and user adoption

• 7+ years of experience supporting enterprise eSignature platforms
• 5+ years of strong hands-on experience with DocuSign in an enterprise environment
• Deep expertise in:
  • DocuSign Templates, PowerForms, Workflows, APIs, and Reporting
  • DocuSign Admin Console and account configuration
• 3 years of experience integrating DocuSign using:
  • REST APIs
  • JSON, XML (XSD/XSLT knowledge preferred)
• 3 years of experience configuring SSO (SAML 2.0 / OAuth)
• Mandatory experience working in validated environments (21 CFR Part 11)
• Experience supporting enterprise applications on UNIX and Windows platforms
• Hands-on experience with incident, problem, and change management (ServiceNow preferred)
• Strong troubleshooting and root-cause analysis skills
• Ability to work directly with business stakeholders and meet defined SLAs

• DocuSign eSignature (Admin, Templates, APIs, Reporting)
• DocuSign REST APIs
• XML, XSD, XSLT, JSON
• Microsoft Power Automate / Power Platform
• ITIL-based tools (ServiceNow – Incident, Change, Problem)
• Advanced Excel (data analysis, reporting)
• SSO technologies (SAML, OAuth)
• Enterprise integration patterns

• Hands-on experience delivering DocuSign implementation or migration projects
• Strong understanding of enterprise security, compliance, and audit requirements
• Experience in requirements gathering, design, build, and testing
• Ability to support high-volume, business-critical applications
• Strong collaboration skills in a global, cross-functional environment
• Ability to work independently with minimal supervision
• Excellent verbal and written communication skills
• Willingness to mentor and enable support teams
• Proactive mindset focused on continuous improvement and operational excellence

• Experience with DocuSign CLM
• Prior experience migrating from Adobe Acrobat Sign to DocuSign
• Exposure to GxP systems beyond 21 CFR Part 11

About NTT DATA Services:

NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients' long-term success. Visit nttdata.com or LinkedIn to learn more.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting hourly range for this remote role is $34.39 to $71.64. This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on several factors, including the candidate's actual work location, relevant experience, technical skills, and other qualifications.

This position is eligible for company benefits that will depend on the nature of the role offered. Company benefits may include medical, dental, and vision insurance, flexible spending or health savings account, life, and AD&D insurance, short-and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits.

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