System Support Technician

We are seeking an experienced System Support Technician for a remote contract in Austin, TX.

Responsibilities:

The successful candidate will provide back-end system support. The position will perform routine administrative functions, assist in user administration, review and create workflows, and perform frequent quality control and troubleshooting functions.

Minimum Qualifications:

• 8+ years' Experience providing back-end support for enterprise technology systems, including quality control, user administration, workflow review and creation, and troubleshooting
• 8+ years' Experience in using report-writing tools to engage with back-end databases and provide meaningful data to users of the system.

Preferred Qualifications:

• Experience in creating job aids and user/admin documentation for users of enterprise technology system
• Experience in using the Cority GX2 platform specifically.
• Experience providing advanced and escalated technology service support
• Experience with Microsoft Office 365
• Provide professional technical customer service to users

What We Offer:

Sistema offers competitive pay and solid benefits, including medical, dental, and vision coverage. We keep things simple, focus on people, and prioritize long-term relationships with our clients and consultants.

Apply now if you’re a clear communicator, problem solver, and ready to work remote in Texas!