TxDOT (ITD Infrastructure) has a new Staff Aug position and we are seeking candidates for the
following:
ITSAC Job Title: Systems Analyst I
Max Hourly Rate: In accordance with the contractual agreement, kindly provide your most
competitive rate.
Total Hours: 2080
Service Term Expected: 12-month duration
Work hours and Location: 8AM 5PM, 6230 E Stassney Ln, Austin, TX 78744
This role requires onsite presence 4 5 days per week. Candidates must reside in the Austin
area and be authorized to work in the U.S.
SCTASK
Reference
number
SCTASK1534478
DIR-ITSAC
Role
(including
level)
Systems Analyst 1
TxDOT work
to be
accomplished
User Support
o Issue resolution and support for all M365 services.
o Troubleshoot system issues, and knowledgeable utilizing Office 365 tools
o Escalation point, for complex technical issues unresolved by Service Desk
Analysis & Reporting
o Analyze usage, performance, and audit reports to identify trends and potential problems.
o Act as a liaison between end users and higher-tier support teams, ensuring clear
communication and prompt issue resolution.
o Familiarity with Active Directory; Entra ID; PowerShell; etc.
M365 Tenant Administration
o Manage and maintain M365 security policies and compliance requirements.
o Create and maintain documentation related to M365 services, policies, procedures, and
system configurations.
o Participate in planning and implementation of IT projects related to M365 services.
Collaboration
o Work with business units to gather requirements and implement solutions that improve
productivity.
o Administer Microsoft 365 service offerings, ensuring email, collaboration tools, and productivity software function effectively.
Process Improvement
o Automation solutions, powered by scripting languages like PowerShell, streamline
repetitive tasks. Comprehensive documentation of configurations, processes, and best practices is maintained.
Minimum Yrs
of
Experience,
Skills, and
Qualifications
Years Skills/Experience
3- Experience administering M365 environments in a large organization.
3- Experience with Microsoft 365 tools including Power Automate, Power Apps, Teams, and OneDrive.
3- Experience implementing governance and compliance policies in a public sector or regulated environment.
Troubleshooting, communication, problem-solving, security best practices, understanding M365 services (Exchange, Teams, SharePoint, OneDrive, Viva).
Excellent analytical and problem-solving skills.
Strong communication and stakeholder management abilities.
Ability to create technical documentation and deliver user training.
Strong collaboration skills and experience working with cross-functional IT teams.
Preferred
Skills and
Qualifications
Experience with SAM tools (e.g., Snow, Flexera, ServiceNow).
Knowledge of Microsoft 365 and Azure licensing models.
Familiarity with compliance frameworks and audit processes.
Never miss an opportunity! Create an alert based on the job you applied for.
