TxDOT (ITD Infrastructure) has a new Staff Aug position and we are seeking candidates for the
following:
ITSAC Job Title: Systems Analyst I
Max Hourly Rate: In accordance with the contractual agreement, kindly provide your most
competitive rate.
Total Hours: 2080
Service Term Expected: 12-month duration
Work hours and Location: 8AM 5PM, 6230 E Stassney Ln, Austin, TX 78744
This role requires onsite presence 4 5 days per week. Candidates must reside in the Austin
area and be authorized to work in the U.S.
SCTASK
Reference
number
SCTASK1534478
DIR-ITSAC
Role
(including
level)
Systems Analyst 1
TxDOT work
to be
accomplished
User Support
o Issue resolution and support for all M365 services.
o Troubleshoot system issues, and knowledgeable utilizing Office 365 tools
o Escalation point, for complex technical issues unresolved by Service Desk
Analysis & Reporting
o Analyze usage, performance, and audit reports to identify trends and potential problems.
o Act as a liaison between end users and higher-tier support teams, ensuring clear
communication and prompt issue resolution.
o Familiarity with Active Directory; Entra ID; PowerShell; etc.
M365 Tenant Administration
o Manage and maintain M365 security policies and compliance requirements.
o Create and maintain documentation related to M365 services, policies, procedures, and
system configurations.
o Participate in planning and implementation of IT projects related to M365 services.
Collaboration
o Work with business units to gather requirements and implement solutions that improve
productivity.
o Administer Microsoft 365 service offerings, ensuring email, collaboration tools, and productivity software function effectively.
Process Improvement
o Automation solutions, powered by scripting languages like PowerShell, streamline
repetitive tasks. Comprehensive documentation of configurations, processes, and best practices is maintained.
Minimum Yrs
of
Experience,
Skills, and
Qualifications
Years Skills/Experience
3- Experience administering M365 environments in a large organization.
3- Experience with Microsoft 365 tools including Power Automate, Power Apps, Teams, and OneDrive.
3- Experience implementing governance and compliance policies in a public sector or regulated environment.
Troubleshooting, communication, problem-solving, security best practices, understanding M365 services (Exchange, Teams, SharePoint, OneDrive, Viva).
Excellent analytical and problem-solving skills.
Strong communication and stakeholder management abilities.
Ability to create technical documentation and deliver user training.
Strong collaboration skills and experience working with cross-functional IT teams.
Preferred
Skills and
Qualifications
Experience with SAM tools (e.g., Snow, Flexera, ServiceNow).
Knowledge of Microsoft 365 and Azure licensing models.
Familiarity with compliance frameworks and audit processes.