V2Soft is a global leader in IT services and business solutions, delivering innovative and cost-effective technology solutions worldwide since 1998. We have headquarteerd in Bloomfiled Hills, MI and have 16 offices spread across six countries. We partner with Fortune 500 companies to address complex business challenges. Our services span AI, IT staffing, cloud computing, engineering, mobility, testing, and more. Certified with CMMI Level 3 and ISO standards, V2Soft is committed to quality and security. Beyond our work, we actively support local communities and non-profits, reflecting our core values. Join us to be part of a dynamic and impactful global company!
Please visit us at ; to know more .
Job Summary: Intermediate role. The first line of support for access within the TP district. Perform the daily tasks associated with User accounts, to include granting or revoking application or service access. Responsible for responding to inquiries and providing information to our customers who call for information regarding employee onboarding, access requests, and termination processes. Evaluate situations and determine appropriate routing, response, and escalation of inquiries or problems. Make sure the customer receives a timely response. Follows documented procedures and checklists and offers suggestions on process improvements. Supports the IT Operations Project Admin and the IT Operations Analyst as needed.
Education:
- Bachelor's Degree in Computer Science, Information Systems, or other related field. Or equivalent work experience
Experience:A minimum of 4 years of IT work experience with a broad range of exposure to systems analysis, applications development, database design, and administration; one to two years of experience with information security. Requires knowledge of security issues, techniques, and implications across all existing computer platforms. Previous experience with AARF preferred.
V2Soft is an Equal Opportunity Employer ( EOE). We welcome applicants from all backgrounds, including individuals with disabilities and veterans.
- to view all of our open opportunities and to learn more about our benefits.
Never miss an opportunity! Create an alert based on the job you applied for.
