AI/ML Tech Lead - Google CCAI

Job Title: AI/ML Tech Lead - Google CCAI

Work Location: Minneapolis, MN / Hartford, CT

Duration: Long Term

Job Description

Job Description Google CCAI / Contact Center AI Tech Lead

• As an AI Tech Lead, you will be in charge of designing and implementing AI capabilities for a Contact Center platform in a Healthcare Payer enterprise.
• You will work closely with Cloud and Machine Learning engineers, as well as the CRM development team to ensure the proper integration of AI technologies into the platform.
• You will be responsible for the strategy, design, implementation, and maintenance of AI solutions.
• This role requires a highly skilled professional with a deep understanding of AI technologies and the ability to collaborate effectively with a diverse team.
• The ideal candidate will have a strong background in data science and a proven track record in the industry.

Mandatory Experience:

• Google CCAI (Google Contact Center AI)
• Strong Contact Center domain experience

Responsibilities:

• Design and develop AI applications and infrastructure for the Contact Center platform.
• Collaborate with Cloud and Machine Learning engineers, as well as the development team, to ensure seamless integration of AI technologies.
• Stay current with the latest AI trends and technologies, especially Google Google Cloud Platform or Azure AI for Contact Center.
• Create and maintain AI models and algorithms.
• Conduct AI research to improve existing systems and develop new technologies.
• Identify opportunities for AI solutions within the organization and propose strategic plans.
• Train team members and stakeholders on AI and its applications.
• Ensure compliance with data privacy regulations in AI applications.
• Monitor the performance of AI systems and make necessary adjustments.