ServiceNow Architect
Location: Remote
Duration: 6 Months (C2H)
Domain: Healthcare (Required)
Position Summary
We are seeking a ServiceNow to define, design, and lead the end-to-end technical architecture of the ServiceNow platform. This role ensures the platform is scalable, secure, upgrade-ready, and aligned with enterprise standards while maximizing business value. The architect will act as a thought leader and SME, partnering with stakeholders, enterprise architects, developers, and process owners across the organization.
Key Responsibilities
Platform Architecture & Design
- Design and maintain scalable, secure, high-performing ServiceNow solutions aligned with enterprise architecture standards and ServiceNow best practices
- Define and document architecture blueprints, integration patterns, data models, and platform guardrails
- Ensure alignment with ServiceNow implementation framework and OOTB-first approach
Technical Leadership & Delivery
- Lead technical design and implementation for ITSM, ITOM, CSM, FSM, SPM, HRSD, HAM, SAM, and SecOps
- Provide hands-on architectural guidance and mentor developers, admins, and configuration specialists
- Ensure solutions are maintainable, reusable, and upgrade-friendly
Governance & Platform Management
- Establish and enforce platform standards, naming conventions, smart customization strategies, and environment governance
- Oversee platform health including performance, upgrades, security, and compliance
- Manage and optimize ServiceNow license usage, ensuring cost-effective adoption and vendor compliance
Stakeholder Collaboration & Advisory
- Translate business requirements into robust technical solutions
- Act as ServiceNow SME for roadmap planning and architectural decisions
- Collaborate with enterprise architects, integration teams, ServiceNow partners, and vendors
Integration & Data Architecture
- Design and oversee integrations using MID Server, REST/SOAP APIs, IntegrationHub, and data pipelines
- Govern CMDB accuracy and compliance with CSDM, enabling reliable service mapping and reporting
- Ensure integrity of foundation data (users, groups, locations, org structures)
- Guide data migration, reconciliation, and federation strategies
Required Skills & Experience
- 7–10+ years of ServiceNow experience across architecture and development
- Strong hands-on expertise in:
- ITSM, ITOM, CSM, FSM, SPM, HRSD, HAM, SAM, SecOps
- ServiceNow Platform Architecture & Design
- CMDB, CSDM, Service Mapping
- MID Server, REST/SOAP APIs, IntegrationHub
- Governance, Smart Customization, Upgrade Strategy
- Proven ability to deliver scalable, secure, and maintainable ServiceNow solutions
- Experience mentoring teams and leading technical design reviews
- Healthcare industry experience – Required
- Strong stakeholder communication and advisory skills
Preferred Qualifications
- ServiceNow Certifications:
- CSA (Certified System Administrator)
- CIS (Certified Implementation Specialist)
- CTA (Certified Technical Architect)
- ITIL v4 Foundation
- Bachelor’s degree in Computer Science, Information Systems, or related field
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