Job Description SummaryJob DescriptionWe are
the makers of possible BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it's no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities.
We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you'll be supported to learn, grow and become your best self. Become a
maker of possible with us.
Job SummaryAutomation Service Engineers are responsible for providing technical expertise and owning the success of the relationship with an assigned set of customers in order to achieve the goals and objectives identified by the customer and BD. The individual will be responsible for identifying, evaluating, resolving or raising customer struggles. In addition, the individual will act as customer advocate and liaison back into the BD organization. This position is also responsible for providing on-site support to BD Lab Automation customers, including installation, corrective maintenance, preventative maintenance, removals, and other support as needed.
Shift: Sunday - Thursday
Responsibilities:- Onsite support for install and service of sophisticated diagnostic laboratory automation instrumentation with minimal direct supervision. Responds to emergency customer requests via dispatch by the Technical Service Center and finish the work you're doing in accordance with current ISO (International Organization for Standardization) and GMP (Good Manufacturing Practices) standards.
- Applying solving techniques and analytical thinking skills to diagnose hardware/software issue, resolve corrective action, and complete system repair.
- Upgrading systems to enable compatible software on all computers.
- Play an active role in the maintenance and implementation of service documentation, while regularly providing feedback to assist with improving efficiency of documentation within lab automation field service organization.
- Finish the service documentation as required, or as requested by other business functions, in accordance with current GMP requirements.
- Run trunk stock inventory within limits established by Recommended Spare Parts Inventory list.
Qualifications Required:- Associate Degree in a technical field of study, with 3-5 years Electrical/Electronics/Informatics/Mechatronics/
Biomedical experience. - Strong proven understanding of electronics, electro-mechanical devices (Mechatronics), PLCs, and pneumatics.
- Understanding of basic computer security concepts and standard processes.
- Proficient in performing software installations and upgrades.
- Must possess and maintain a valid state-issued driver's license with at least 3 years of driving history and meet BD's auto safety standards.
- Must be able to work flexible hours throughout the work week while traveling to various US Customer locations.
- Must be available for work on call as needed and be flexible to meet business needs.
- Flexibility to travel up to 50% of time outside of home geographic area, based upon business needs.
Physical Requirements:- Lift up to 30lbs frequently and up to 70lbs infrequently
- Must be able to handle standing, bending and stooping over a prolonged period of time (up to 10 hours)
- Push/pull materials up to 100lbs
At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.
For certain roles at BD, employment is contingent upon the Company's receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD's Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.
Why Join Us?A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It's also a place where we help each other be great, we do what's right, we hold each other accountable, and learn and improve every day.
To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you'll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place.
To learn more about BD visit
Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.
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Required Skills
Optional Skills
Primary Work LocationUSA MD - Sparks - 39 Loveton Circle
Additional LocationsWork ShiftAt BD, we are strongly committed to investing in our associates-their well-being and development, and in providing rewards and recognition opportunities that promote a performance-based culture. We demonstrate this commitment by offering a valuable, competitive package of compensation and benefits programs which you can learn more about on our Careers Site under Our Commitment to You.
Salary or hourly rate ranges have been implemented to reward associates fairly and competitively, as well as to support recognition of associates' progress, ranging from entry level to experts in their field, and talent mobility. There are many factors, such as location, that contribute to the range displayed. The salary or hourly rate offered to a successful candidate is based on experience, education, skills, and any step rate pay system of the actual work location, as applicable to the role or position. Salary or hourly pay ranges may vary for Field-based and Remote roles.
Salary Range Information$26.10 - $43.00 USD Hourly
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