ServiceNow Trainer (San Francisco, CA /Dallas, TX/Cincinnati, OH)

ServiceNow Trainer

San Francisco, CA /Dallas, TX/Cincinnati, OH

Looking for s

Job Description

Must Have Technical/Functional Skills

• Collaborate with subject matter experts to identify training needs and objectives.
• Design comprehensive training curricula covering various aspects of ServiceNow, including administration, development, and implementation.
• Develop training materials such as presentations, manuals, exercises, and assessments.
• Deliver engaging and interactive training sessions through various mediums, including instructor-led classes, webinars, and self-paced e-learning modules.
• Adapt training delivery methods to accommodate different learning styles and preferences.
• Conduct hands-on workshops and simulations to reinforce learning and practical application of ServiceNow concepts.
• Customize training programs to align with specific organizational requirements and workflows.
• Tailor training content to address the needs of different departments and job roles, such as IT administrators, developers, and end-users.
• Assess the effectiveness of training programs through participant feedback, evaluations, and performance metrics.
• Continuously improve training materials and methodologies based on feedback and industry best practices.
• Apply change management principles to ServiceNow platform implementations, guiding stakeholders, and users through the change process to minimize resistance and maximize adoption.
• Develop change management strategies, communication plans, and stakeholder engagement tactics tailored to each phase of the ServiceNow deployment lifecycle.

Roles & Responsibilities

• Facilitate change impact assessments and risk analyses to identify potential barriers and develop mitigation strategies proactively.
• Maintain up-to-date knowledge of ServiceNow features, updates, and best practices.
• Serve as a resource for employees seeking assistance with ServiceNow-related questions or issues.
• Partner with internal stakeholders, such as IT leaders, project managers, and business analysts, to ensure training initiatives support organizational goals and initiatives.
• Collaborate with external vendors or consultants as needed to enhance training offerings or expertise.

Generic Managerial Skills, If any

• Create and execute development plans as appropriate to meet changing needs and requirements.
• Good Communication and presentation skills, Client handling
• Thought leadership Steer the team towards success by creating a trust environment.
• Good at creating required information for Reporting and Dashboards