IT Support Specialists - Tier 2

Job Description
Our customer is hiring an experienced, hands-on Tier 2 IT Support Analyst to join a collaborative IT team. This role acts as a second-level support resource, helps eliminate single points of failure, and grows into system administration responsibilities with a clear career path.
Key Responsibilities
Second-level support: Serve as the intermediate escalation for service requests and incidents, ensuring continuity and no single point of failure.
Ticket management: Own and triage a rotating smart queue; handle email-driven tickets (approx. 150 tickets/week across a 6-person team).
End-user device support: Troubleshoot and repair Microsoft and Dell hardware; perform standard device provisioning and imaging tasks.
Meeting room and infrastructure checks: Perform routine checks and maintenance of meeting rooms and shared IT infrastructure.
On-site visits: Travel for full-week site visits to AZ, NM, NV on a monthly or bi-monthly rotation.
Team gatherings: Travel to Canada for periodic team meetings (valid passport required).
Process and tool use: Work within an ITIL environment and use the ticketing system (Freshservice).
Career growth: Take on system administration tasks over time; demonstrate hunger to learn and progress toward sysadmin responsibilities.
Customer service: Deliver first-class support to high-expectation users (internal consultants)
Skills
Windows 10/11, O365, azure, Intune, SharePoint, Exchange
Top Skills Details
Windows,O365,azure,intune,sharepoint,exchange
Additional Skills & Qualifications
Experience: Minimum 5 years in IT support or related roles.
Microsoft fundamentals: Strong basics in SharePoint, Exchange Online, and Microsoft 365 services.
Networking: Solid network fundamentals and troubleshooting skills.
ITIL experience: Comfortable working in an ITIL-based support model.
Hands-on background: Broad, practical experience across technologies-experience in smaller-company environments is a plus.
Ticketing systems: Experience with Freshservice or similar ITSM tools.
Basic tasks: Able to install and configure printers and other common peripherals.
Communication: Excellent verbal and written communication; strong user-facing interpersonal skills.
Professionalism: Consistently professional appearance and demeanor.
Leadership: Demonstrated leadership qualities or potential is a plus.
Passport: Valid passport required for travel to Canada.
Technical Stack:
Endpoint management: Intune- Device enrollment and Autopilot - enrolling Windows, iOS, Android devices; configuring Windows Autopilot profiles and provisioning flows; validating enrollment failures and remediation steps.
Collaboration and content: SharePoint; Microsoft 365 suite including Teams
Messaging: Exchange Online
Cloud: Azure experience preferred, especially VM management
Licensing: License server administration familiarity preferred
Hardware vendors: Microsoft and Dell hardware support; experience working with CDW or similar vendors
Experience Level
Intermediate Level
Job Type & Location
This is a Contract to Hire position based out of Denver, CO.
Pay and Benefits
The pay range for this position is $25.00 - $34.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Denver,CO.
Application Deadline
This position is anticipated to close on Jan 26, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.