Salesforce project manager

Job Description:

Perform technical program or project management across a variety of Commercial Patient Services projects.

Project Planning and Management:

• Create project charter including scope, objectives, team, stakeholders, budget and deliverables.
• Develop detailed project plans, including schedules and resource allocation.
• Monitor project progress and adjust plans as necessary to ensure successful delivery.

Agile Project Management Facilitation:

• Serve as a facilitator for agile ceremonies, such as daily stand-ups, sprint planning, sprint reviews, scrum of scrum call and sprint / release retrospection.
• Promote and support agile methodologies within the team, ensuring adherence to best practices.

Team Coordination and Collaboration:

• Act as a liaison between technical teams, stakeholders, and BTS management.
• Facilitate effective communication and collaboration among team members.
• Remove obstacles blocking team progress and enhance team productivity.

Risk and Issue Management:

• Identify potential risks and issues early in the project lifecycle.
• Develop mitigation strategies and coordinate the resolution of issues as they arise.

Stakeholder Management:

• Establish and maintain strong relationships with project stakeholders.
• Communicate project status, updates, and insights to stakeholders regularly.
• Gather stakeholder feedback and incorporate it into project planning and execution.

Budget and Resource Management:

• Manage project budgets, ensuring effective allocation and utilization of resources.
• Track project expenses and adjust as necessary to stay within budget.

Release Management:

• Ensure deliverables meet quality standards and project requirements in compliance with AbbVie DevOps / IT SLC standards.
• Ensure all the stage gates are completed on time for successful deployment
• Ensure pre-deployment and post-deployment activities are successfully completed
• Ensure handoff to operations team is comprehensively completed, including functional & technical KT, SOP creation & approval, hyper care, etc.

Technical Understanding:

• Possess a solid understanding of technical concepts to effectively manage and communicate with development teams.
• Ensure technical feasibility and alignment with overall project goals.

Deliver the following outcomes as part of the Agile Technical Project Management Service:

1. Project Planning and Management:

• Outcome: Develop comprehensive project charters and detailed project plans with defined scope, objectives, budget, and deliverables.
• Performance Metric:
• 100% of project charters and plans are completed and approved by stakeholders within the agreed timeframe.

2. Agile Project Management Facilitation:

• Outcome: Facilitate agile ceremonies effectively to ensure team adherence to agile methodologies and best practices.
• Performance Metric:
• Conduct 100% of scheduled agile ceremonies (e.g., daily stand-ups, sprint planning) with documented outcomes and action points.

3. Team Coordination and Collaboration:

• Outcome: Enhance team productivity through effective communication and collaboration.
• Performance Metric:
• Report a reduction of at least 70% in team-reported obstacles within each project cycle.
• Achieving a minimum 90% satisfaction rate from team members in periodic collaboration and communication surveys.

4. Risk and Issue Management:

• Outcome: Proactively manage risks and issues to minimize impact on project delivery.
• Performance Metric:
• Identify and document 100% of known risks and issues.
• Resolve 90% of critical risks/issues within two weeks of identification.

5. Stakeholder Management:

• Outcome: Maintain effective stakeholder relationships and communication.
• Performance Metric:
• Deliver project status updates to stakeholders with 100% on-time delivery.
• Incorporate stakeholder feedback into planning and execution with at least 90% acceptance rate on adjustments.

6. Budget and Resource Management:

• Outcome: Manage project budgets effectively, ensuring resource utilization within agreed limits.
• Performance Metric:
• Keep project expenses within the allocated budget throughout the project lifecycle.
• Avoid resource overloading and maximize resource utilization

7. Release Management:

• Ensure project deliverables meet quality standards and comply with AbbVie DevOps/IT SLC standards.
• Performance Metric:
• Complete 100% pre-deployment, post-deployment activities, and project stage gates on time.
• Achieve zero critical incidents post-deployment within the hyper care period.

Years of experience/education and/or certifications required:

• Bachelor’s degree in engineering, business, management, or related field.
• Total of 10+ Years of Experience in IT Industry, 5+ years of experience in Project Management.
• Project management certification (e.g., PMP or Prince2) and agile certifications are plus 
• Strong leadership, organizational, and communication skills.
• Experience in managing projects from initiation to completion
• Experience using Smartsheet, Jira, MPP, SharePoint 
• Working experience in Salesforce implementations and running salesforce-based project 
• Experience in non-liner/dynamic project management with adoptive