Technical Support Specialist(no third party, only w2)

Job Description

Experience Requirements: Prior help desk experience preferred Skill Requirements: Complete understanding of the store network (hardware and software), PC architecture wireless communication, router and third-party cellular devices
Knowledge of non-standard equipment that is not connected to the Speedway network
Ability to manage simultaneous connections to multiple stores and pieces of equipment, and ability to prioritize the order in which repairs are made
Ability to research and resolve issues
Capable of working in a fast-paced environment
Excellent verbal communication skills and the ability to explain technical information in layman s terms
Well organized with the ability to work under pressure and meet tight deadlines
Excellent understanding of intra-department functions and operations
Ability to perform repeated bending, standing and reaching
Ability to occasionally lift up to 40 pounds
Available to work a variety of shifts, including, second and third shift, weekends and holidays; understands the staffing expectations of working in a 24/7/365 days a year department