Product Owner

Colorado Springs, CO, US • Posted 3 days ago • Updated 3 days ago

Contract W2

On-site

Up to $50/hr

MetaSense, Inc.

Fitment

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Job Details

Skills

Agile
Artificial Intelligence
Cost-benefit Analysis
Decision-making
Leadership
Management
Regulatory Compliance
Risk Management
Roadmaps
Workflow

Summary

Key Responsibilities

Backlog Management: Own and prioritize the product backlog, including new features, technical defects, and automation requirements.
AI & Automation Leadership: Identify and prioritize automation opportunities specifically tailored for contact center environments.
Strategic Liaison: Represent business stakeholders to elicit, analyze, and document complex business needs for technical execution.
Decision Making: Serve as the day-to-day decision maker for the execution team, providing continual guidance to ensure alignment with executive strategies.
Product Validation: Review and accept/decline development output based on predefined acceptance criteria and customer perspective.
Risk Mitigation: Partner with IT and business teams to identify and mitigate operational risks while ensuring compliance with Enterprise controls.

Required Skills & Expertise

Backlog Management: Expert-level proficiency in managing Agile backlogs and product roadmaps.
Contact Center Operations: Deep understanding of contact center environments, metrics, and workflows.
AI & Automation: Critical experience in deploying AI technologies and automation solutions.
Agile Framework: Strong experience working in iterative Agile development environments.
Data-Driven Decision Making: Ability to perform cost-benefit analysis and utilize validating metrics to drive investment and business value.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10282828
Position Id: 8861096
Posted 3 days ago

Company Info

About MetaSense, Inc.

Join MetaSense, Inc.™, a leading force in IT placement nationwide! As an Inc. 5000 award-winning talent and technology powerhouse, we're experiencing rapid growth and gaining widespread recognition. Our main office is in West Berlin, NJ, with a branch in Philadelphia, PA.

We're transforming the industry with our dedication to exceptional service.

When you join our dynamic team, you'll have the opportunity to make a real difference. Whether you're helping job seekers find their dream roles or providing essential staffing solutions to companies in transition, your role will be impactful. You'll work closely with our amazing team of Coaches, Staffing Consultants, and IT Professionals, understanding the unique needs of individuals and businesses, and delivering personalized career and talent solutions that lead to success.

At MetaSense, Inc., we value innovative thinking, practical solutions, and an unwavering commitment to excellence. With decades of combined experience in career coaching and staffing solutions, our leadership and staff are dedicated to creating strategies that help our clients thrive. We're passionate about our mission and driven to connect people with meaningful opportunities.

Join us at MetaSense, Inc. We are more than just a team – we’re family. Let us support you on your journey because, at MetaSense, your success is our top priority.

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