CRM LEAD- Oracle Service Cloud (Fusion)

About US

At Texnere, we are committed to helping businesses find the right talent, at the right time, through the right approach. Our 360 talent solutions seamlessly integrate flexible hiring models Flexible Staffing, Team Leasing, Synergizing Agenting AI, and Managed Services with deep industry expertise across IT, BPM, Sales & Marketing, and more. We understand that every organization is unique, operating within specific sectors and organizational vectors that present distinct challenges and opportunities. Whether you're a healthcare startup looking to innovate or a global captive center (GCC) in the tech space, Texnere provides specialized talent solutions tailored to your precise needs.

Job title : CRM Lead

Location: San Jose, CA.

Required Skills

• 5+ years of experience in CRM leadership or consulting roles with Oracle Service Cloud (Fusion).
• Solid understanding of customer service operations and CRM/contact center best practices.
• Strong communication, stakeholder management, and onsite leadership skills.
• Ability to create detailed functional and technical documentation.
• Experience managing projects in cross-functional enterprise environments

Preferred Skills:

• Oracle certifications (e.g., Oracle B2C Service Certified).
• Familiarity with scripting (JavaScript, PHP) in Oracle Service Cloud.
• Experience with middleware/integration tools (e.g., MuleSoft, Oracle Integration Cloud).
• Understanding of customer experience analytics and reporting (e.g., Oracle BI, Genesys reporting).

Venkat

Talent Acquisition Lead

Texnere

1013 Whispering Woods Dr. Coraopolis PA-15108

Email :