POS Technology Bilingual  Implementation Specialist (Spanish)

Job at a Glance

Title: Onboarding Specialist
Location: Naples FL (Flexible work preference: in-office initially, then hybrid with 3 days in office/2 days remote; Mondays always in office)
Contract: W2 only, 6 months approximately, with potential for extension or conversion to full time with either the client or CEI
Pay: $30 /hour + optional medical, dental, vision, 401(k) match

Overview

This position involves supporting the onboarding process for new restaurant and retail clients, guiding them through hardware installation, software configuration, and system go-live. The role requires managing multiple implementations, ensuring customer satisfaction, and providing post-launch support.

Key Responsibilities

• Guide new clients through the full rOS onboarding process from kickoff to go-live.
• Conduct onboarding kickoff calls to review hardware, licensing, menu requirements, and network readiness.
• Perform remote hardware installation and configuration, including PAX devices, printers, Android devices, iPads, KDS, and network components.
• Serve as the primary point of contact during onboarding, ensuring clear communication and timely updates.
• Review and validate menu data, modifiers, pricing, taxes, dual-pricing, and payment configurations.
• Coordinate VAR submissions and ensure payment terminal and processing setups are accurate.
• Provide training on rOS POS, KDS, Kiosk, Inventory, Loyalty, QR ordering, and online ordering features.
• Manage network sign-off requirements and collaborate with customers on infrastructure readiness.
• Track project milestones, identify delays or risks, and escalate issues as needed.
• Support clients during scheduled go-live, ensuring a smooth transition.
• Provide ongoing onboarding support for 30 days post go-live.
• Record detailed case notes, documentation, and follow-up actions in CRM systems.
• Collaborate with Sales, Support, and Leadership teams to ensure customer success.
• Maintain high product expertise on Linga modules, hardware, and deployment best practices.
• Deliver an exceptional customer experience by understanding needs and resolving challenges.

Required Skills

• Ability to troubleshoot hardware, software, and network issues related to POS systems and payment processing.
• Excellent communication skills, capable of explaining technical concepts clearly.
• Strong organizational and project management skills to handle multiple onboarding projects.
• Comfortable working in a fast-paced environment with shifting priorities.
• Proficiency with CRM tools, ticketing systems, and documentation standards.
• Implementation experience.
• Strong customer service skills.
• Ability to work independently and collaboratively.
• High attention to detail and problem-solving abilities.
• Customer-first mindset with a passion for technology adoption.

Preferred Skills

• Experience working with customers in hospitality, retail, or restaurant environments.
• Spanish bilingual skills (preferred, may be flexible on other skills for Spanish speakers).
• Analytical thinking, change management, data analytics, and storytelling.
• Familiarity with waterfall project management models.

Call to Action

Candidates who are eager to support clients through impactful technology onboarding are encouraged to apply. Join us to help businesses successfully adopt innovative solutions and grow.

About CEI
As a trusted technology partner, CEI delivers solutions that help our customers transform their business and achieve meaningful results. From strategy and custom application development through application management - our technology and digital experience services are tailored to meet each unique need of our customers. Our staffing solutions bring specialized skills to complement our customers' workforce and project requirements.

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