ITOT Support Engineer

Hillsboro, OR, US • Posted 15 hours ago • Updated 3 hours ago

Full Time

On-site

USD 61.00 per hour

Fitment

Dice Job Match Score™

🔗 Matching skills to job...

Job Details

Skills

Technical Support
Manufacturing Operations Management
Optimization
Linux
Manufacturing
Business Systems
MES
SCADA
GMP
Network
LAN
WAN
Wireless Communication
Virtual Private Network
Operating Systems
Printers
Service Level
Management
Documentation
Computer Hardware
Change Control
ServiceNow
Collaboration
Communication
Computer Science
Remote Support
TCP/IP
Microsoft Windows
Computer Networking
Ethernet
Customer Service

Summary

A client of Sharp Decisions is looking to hire a IT Support Engineer for Parkway Hillsboro OR 97124 United States. The pay rate is $61.00 per hour on W2.

As part of the Site Team and larger Global IT OT organization, you will also be expected to contribute to Manufacturing Operations Management initiatives and optimization/standardization of the global IT OT landscape.

Responsibilities:

Troubleshoot multiple computer platforms: Windows, Macintosh, Linux and Mobility devices.
Support multiple enterprise and department applications
Partnering with Automation, provide critical support for manufacturing business systems i.e.MES, DCS, SCADA.
Support computers within the GMP areas, including shop floor and labs.
Provide support for network configurations: LAN, WAN, wireless, VPN.
Install and upgrade software and operating systems.
Troubleshoot networked and local printers. Identify and resolve hardware and software application conflicts.
Open and close service requests, as well as manage the assignment, tracking, and completion of requests.
Coordinate with other sites and corporate IT staff in the resolution of issues. Ensure that resolutions are consistent with standards and do not introduce additional conflicts.
Document resolutions, workarounds, and frequently asked questions for problems and service requests.
Execute the delivery of services per Service Level Agreements to customers in support of a mission critical environment.
Manage user accounts, access rights, device and print queues.
Keep current documentation on systems, such as hardware and software manuals, system site guides, change control, license agreements, and service contracts
Troubleshoot immediate system issues, and inquiries as they arrive during normal business hours.
Participate in an after hours on-call support rotation
Document system changes and incidents in ServiceNow
Attend coordination meetings with different user groups to understand improvement and support opportunities.

Qualifications/Requirements:

Strong interpersonal communication skills
BS degree in Computer Science desirable
2 to 5 years experience providing onsite and/or remote technical support
Basic knowledge of basic network concepts (e.g., TCP IP, Windows Networking, Ethernet).
Outstanding customer service and interpersonal skills.
Ability to work in a team environment
Must be comfortable working under pressure, delivering quality results with schedule deadlines and have a proven track record in meeting schedule for tasks while still meeting or exceeding business requirements and goals
Job duties include after hours on call support and holiday coverage at least two weeks a month
Job duties will be performed on-site in Hillsboro, Oregon.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: sharpdec
Position Id: 51994
Posted 15 hours ago

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

ITOT Support Engineer

Dice Job Match Score™

Job Details

Skills

Summary

Similar Jobs