IT System Administrator

Must-Have Requirements

• 3+ years of experience supporting Data Center / Raised Floor / Critical Facility environments, including coordination with on-site support teams.
• 3+ years of hands-on experience working in a data center environment or an equivalent enterprise IT infrastructure role.
• 3+ years of working experience with the Microsoft Office Suite (Outlook, Excel, Word, PowerPoint).
• Proven hands-on experience supporting IT infrastructure and operational environments, including:
• User and device management
• Incident troubleshooting and resolution
• System configuration and maintenance
• Working knowledge of servers, Active Directory (AD), phone systems, and end-user support workflows
• Strong ability to handle multiple tasks simultaneously, communicate clearly with stakeholders, and follow established operational and escalation processes.

Mandatory Skills

• System Administration
• / End-User Support
• Active Directory (User & Group Management)
• Server Support (Windows environments preferred)
• Phone System / Voice Support
• New-Hire IT Onboarding & Offboarding
• Executive / VIP Support

Nice to Have

• Experience with PLM tools
• Familiarity with ITIL practices
• Experience using ticketing systems such as ServiceNow
• Basic understanding of networking concepts (LAN/WAN, switches, connectivity troubleshooting)