Job Description
The Oracle Analytics Service Excellence (OASE) team within Oracle Analytics Cloud (OAC) is responsible for developing tools, technologies, processes, and driving change/ improvement through data driven decisions. You will work alongside software development teams to ensure service and feature parity for government customers. OASE is focused on building cloud based technologies managing, improving, maintaining, and evolving the cloud services offerings; as well as automating processes, developing code and services, operating, and reporting on internal applications that support the growth of the business, education of partners, and ensuring compliance across the breadth of Oracle Analytics.
Responsibilities
Roles and responsibilities:
- Perform DevOps activities to support customers, engineers, and processes through our release cycles as well as production
- Respond to incidents, troubleshoot issues and drive to completion, driving and participate in root cause analysis
- Perform change management activities ensuring environment operates on latest versions and configurations
- Provide full stack support to Oracle Analytics Cloud including
- Become expert in Analytic services, to prevent, resolve customer issues effectively and prevent regressions and repeats
- Document various processes & run books; update existing processes
- Execute, with excellence, delivery of interim patches and hot-fixes as required
- Work with various teams to take ownership of and resolve service failure/outages
- Monitor metrics and develop ways to improve the CI and CD tools utilized by the team
- Follow all best practices and procedures as established by the company
- Mentor and train other engineers and seek to continually improve processes
- Participate in 24 x 7 DevOps model with on call rotations for daytime, nighttime, and weekends
- Other duties as assigned
The candidate requires these attributes:
- A BS or MS in Computer Science, or equivalent
- Providing cloud networking, infrastructure, and service support, configuration, operations, tools, and processes
- Understand networking, and TCP/IP fundamentals and services such as DNS, HTTP, etc.
- Linux/Unix system administration including system level knowledge of Linux on OCI Gen 2, creating and executing scripts
- Experience developing & operating cloud services or large distributed applications in production
- Methodical approaches to troubleshooting and solving complex technical problems, reverse engineering existing applications
- Producing documentation in support of developed work (KBs, run books, help guides)
- Utilizing agile methodologies
- Communicating effectively in a team environment
- Working with remote and global teams
- Working independently and in a self-directed manner
- Able to work extended week day and week-end shifts as required for on-call, after hours upgrades, and other duties as assigned
The ideal candidate for this position will have the following attributes:
- Experience supporting multiple cloud services, troubleshooting of customer requirements and product capability, and reporting root cause for product fixes
- Knowledge of Oracle Analytics server, BI publisher, Oracle Analytics Cloud; Oracle database, Oracle Autonomous DB, MySQL (experience with MS SQL and/or NoSQL is a plus)
- 2+ years of experience of running large scale customer facing Web Applications
- Oracle Cloud Infrastructure (OCI) or AWS, Azure, Google Cloud Platform compute, storage, and network operational experience
- Programming and scripting languages (Python, Ansible, bash, Java Script - additional experience with PHP, Groovy, Java, and/or Go is a plus)
- Using CI/CD scripting tools such as Ansible, Puppet, or Chef
- Experience in Cloud Native application development using Containers and orchestration ( Kubernetes) independently scalable micro-services
- Issue tracking and collaboration (Jira and Confluence)
Qualifications
Disclaimer:
Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.
Range and benefit information provided in this posting are specific to the stated locations only
US: Hiring Range in USD from: $79,800 to $178,100 per annum. May be eligible for bonus and equity.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
Career Level - IC3
About Us
As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.
We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing or by calling +1 in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: 10112602
- Position Id: c9dd20f744eb9245f3e4d2f028e89f81
- Posted 4 hours ago
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