We're building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what's right for our clients.
At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
To learn more about CIBC, please visit CIBC.com
What you'll be doing Lead the New York regional application support function for xTrader, CIBC's front-office derivatives trading platform. You will run day-to-day production support for trading and downstream stakeholders, manage a team of three NYC-based support analysts, and partner closely with Trading, Quants, Technology, and Operations to ensure platform stability, timely incident resolution, and high-quality service delivery.
CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, you will be on-site 4-5 days at CIBC's 300 Madison Avenue trade floor in New York. Occasional work may be required on evenings, weekends, and holidays and work outside of business hours can be remotely.
How you'll succeed - Own regional production support for xTrader in NYC: incident triage, escalation, stakeholder communications, and post-incident reviews.
- Lead and develop a team of 3 support professionals; set priorities, coach on troubleshooting, and drive consistent operational practices.
- Drive programmatic monitoring and alerting: define SLIs/SLOs, implement meaningful alerts, reduce noise, and improve detection via instrumentation and metrics (not manual checks).
- Coordinate with global support and engineering teams: to resolve complex issues across trade booking, risk/P&L, and valuation/reference workflows.
- Use data-driven troubleshooting: analyze logs, database records, and workflows to identify root cause and prevent recurrence.
- Drive continuous improvement: reduce recurring incidents, improve runbooks, and automate common diagnostics/remediation steps.
- Bring a practical AI/agentic support perspective: identify where agentic tooling can accelerate triage, enrich incident context, suggest fixes, and automate routine support actions-while maintaining appropriate controls, auditability, and human oversight for front-office risk.
- Maintain strong front-office engagement: handle time-sensitive trading issues with urgency and sound judgment, including during market events.
- Ensure operational readiness: change management participation, release support, and appropriate controls for production changes.
Required experience and skills - Proven experience leading an application support function at a major financial institution, ideally supporting front-office trading systems.
- Strong SQL skills for investigation, data validation, and issue resolution; working knowledge of VBA is preferred.
- Solid product knowledge across derivatives, including swaps, commodities, and options; comfortable discussing trade lifecycle and risk/P&L concepts.
- Demonstrated ability to operate under pressure, manage multiple priorities, and communicate clearly with senior front-office stakeholders.
- Strong judgment on operational risk, controls, and production discipline; able to introduce automation safely.
At CIBC, we offer a competitive total rewards package. This role has an expected salary range of $180,000- $200,000 based on experience, qualifications, and location of the position. The successful candidate may be eligible to participate in the relevant business unit's incentive compensation plan, which also may include a discretionary bonus component. CIBC offers a full range of benefits and programs to meet our employee's needs; including Medical, Dental, Vision, Health Savings Account, Life Insurance, Disability, and Other Insurance Plans, Paid Time Off (including Sick Leave, Parental Leave, and Vacation), Holidays, and 401(k), in addition to other special perks reserved for our team members.
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What CIBC Offers At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.
- We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
- Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
- We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
*Subject to plan and program terms and conditions
What you need to know - CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact
- You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
- We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.
Job Location NY-300 Madison Ave., 5th Floor
Employment Type Regular
Weekly Hours 40
Skills Business Requirements, Change Management, Data Architecture, Data Management, Enterprise Technologies, Financial Derivatives, IT Architecture, People Management, Risk Reporting, SQL Databases, Technical Leadership, VBA Development, Work Collaboratively
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