Network Cloud Engineer

Job Description
A global cloud services organization is seeking a Network Cloud Engineer to join their remote operations team. In this role, you'll ensure the stability, reliability, and performance of HMS-hosted environments while supporting daily monitoring, incident response, and infrastructure maintenance. You will work across AWS, Windows, and Linux environments to manage system operations, automation, and documentation.
Key Strengths & Focus Areas
The ideal candidate will have strong hands-on experience and proficiency in:

• Cloud Networking & Infrastructure: VPNs, VPC architectures, subnets, routing tables, security groups, VLANs, IPSec, and general cloud networking concepts
• Linux & Windows Administration: Red Hat/CentOS Linux, Windows Server (2012R2, 2019, 2022), RDP/Windows host concepts, Active Directory, DNS, RDS, and Group Policy management
• Database Awareness: Relational databases, especially Oracle/ODBC
• Automation & Scripting: PowerShell, Bash, SQL, Ruby, and configuration/state management tools (Chef)
• Cloud Operations: AWS (EC2, VPC, S3, IAM, Route 53, SSM, Lambda), system monitoring, incident management, and production environment support
• Troubleshooting & Analytical Skills: Consistent, hands-on problem-solving methodology aligned with operational standards
• Documentation & Communication: Clear documentation of incidents, system changes, and operational procedures

Required Skills & Experience

• 3-5 years of experience maintaining and supporting Windows environments and enterprise networks
• 3-5 years of experience with AWS or equivalent IaaS providers, including VPC, EC2, S3, IAM, Route 53, SSM, Lambda
• Proficiency with scripting and programming (PowerShell, SQL, Bash, Ruby)
• Strong understanding of networking fundamentals (VPNs, VLANs, routing tables, ACLs, security groups)
• Hands-on experience with Linux distributions (Red Hat, CentOS)
• Working knowledge of relational databases (Oracle)
• Experience with configuration and state management tools (Chef)

Desired Skills

• Developing and maintaining automation scripts for system operations
• Familiarity with monitoring and alerting tools within cloud environments
• Excellent analytical, troubleshooting, and problem-solving abilities
• Strong communication and documentation skills for audit, reporting, and operational continuity

Responsibilities

• Maintain stable and reliable cloud infrastructure for HMS-hosted environments
• Ensure daily monitoring, alert response, and incident management according to operational standards
• Provide on-call support during rotation periods to handle after-hours incidents, escalations, and system alerts
• Deliver system performance and availability reports for ongoing service monitoring
• Perform server maintenance tasks, including updates, patching, and validation of Windows and Linux systems
• Support and maintain AWS infrastructure components (EC2, VPC, S3, IAM, Route 53, etc.)
• Execute and maintain automation scripts (PowerShell, SQL, Bash, Ruby) used for system operations
• Document all changes, incidents, and troubleshooting steps in tracking systems for operational continuity
• Participate in handover and knowledge transfer sessions to ensure smooth transition back to internal staff