Product Integration Lead, Incident Recovery Operations (Unit 42)

Company Description

Our Mission

At Palo Alto Networks everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Who We Are

We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.

As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!

Job Description

Job Summary

As a Unit 42 Product Specialist, you will be instrumental in providing product support, configuration, and deployment assistance to drive security transformation for our customers during and after security incidents. You will identify technology and policy gaps that enabled the incident and develop a holistic plan to enhance the customer's security posture. Working directly with contacts from technical experts to executives, you will leverage your expertise in Palo Alto Networks solutions to guide customers through troubleshooting, configuration, and security improvements, ensuring the adoption of best practices to prevent future incidents.

Key Responsibilities

• Offer expert, hands-on support with deployment, implementation, and troubleshooting of information technology and security solutions and infrastructure.
• Act as a trusted advisor, guiding Unit 42 customers through implementing standards and best practices to address identified security gaps.
• Collaborate with account teams to understand customers' prior investments in PANW offerings and ensure recommendations for expansion are presented cohesively.
• Maintain a professional presence while working with diverse customer contacts, including technical administrators, executives, and boards of directors.
• Proactively identify and communicate project status, risks, and issues with client contacts and internal engagement leads.
• Provide after-hours and weekend on-call coverage as needed to support critical engagement activities.
• Travel as needed to customer locations, often with minimal advance notice, up to 50% of the time.

Qualifications

Required Qualifications

• Minimum of ten years of experience in information technology, systems administration, or network administration.
• Minimum of three years of experience managing security solutions in enterprise environments.
• Deep understanding of multiple network and endpoint security technologies (e.g., next-generation firewalls, SASE, SSE, zero trust, identity management, endpoint protection, DLP).
• Engineering and design experience within Active Directory (domains, forests, trusts), IP networking (switching, routing protocols), and large-scale network infrastructure.
• Bachelor's Degree in a relevant field, or equivalent professional or military experience.

Preferred Qualifications

• Expertise deploying, configuring, and troubleshooting one or more Palo Alto Networks solutions (e.g., NGFW, Prisma Access, Cortex XDR/XSIAM).
• Prior experience in consulting or another client-facing role.
• Excellent written and verbal communication skills, with the ability to convey complex technical concepts to non-technical stakeholders.
• Demonstrated ability to remain calm, composed, and articulate in high-pressure situations.

Additional Information

The Team

Unit 42 Consulting is Palo Alto Networks' security advisory team. Our vision is to create a more secure digital world by providing the highest quality incident response, risk management, and digital forensic services to clients of all sizes. Our team is composed of recognized experts and incident responders with deep technical expertise and experience in investigations, data breach response, digital forensics, and information security. With a highly successful track record of delivering mission-critical cybersecurity solutions, we are experienced in working quickly to provide an effective incident response, attack readiness, and remediation plans with a focus on providing long-term support to improve our clients' security posture.

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $183000/YR - $252000/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.

Our Commitment

We're problem solvers that take risks and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.