Senior Cloud Solution Architect Cloud and AI

Overview

The International Customer Success Organization (iCSU) mission is to incubate, deliver and scale world-class customer success services for Microsoft's most strategic, innovative, complex, and globally operating customers.

Join our expanding and culturally diverse iCSU team as a Senior Cloud Solution Architect (CSA) for Data & Analytics and help us build a future where customers come to us not only because we provide industry-leading, AI-enabling data products and services, but also because we provide a differentiated and connected customer experience. You will become a valued member of our passionate, collaborative, and innovative team of experienced CSAs, who are looking forward to welcoming you in the fast-paced and dynamic Era of AI. Our customers are longing for your support to help them get their data ready for AI!

We're looking for a tenured Senior Cloud Solution Architect Cloud and AI (CSA) with deep expertise in data platforms and analytics to help customers build secure, scalable, and AI-ready solutions on Microsoft Azure, who is passionate about solving complex challenges and helping enterprise customers accelerate their digital transformation. In this senior, customer-facing role, you'll lead & deliver strategic technical engagements that span architecture design, proof of concepts, and production deployments, ensuring performance, resiliency, and security across mission-critical workloads. As part of the Cloud + AI Data team, you'll leverage existing Repeatable IP and execution engines with accountability to drive delivery excellence, accelerate adoption, and ensure a successful deployment for the customer for services like Microsoft Fabric, Azure Databricks, Cosmos DB, and Purview. You'll collaborate with engineering teams, share best practices, and stay current with evolving trends to help customers unlock the full value of their data and AI investments.

This role is flexible in that you can work up to 80% on client site and from home.

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• As a strategic partner to executive-level business and technical decision makers, you will guide customers in defining and realizing their digital and business transformational targets while leveraging your expertise in relationship building and influencing mentor team in building strategic partnerships.
• Accelerate Azure projects to production, including guidance on architectural design, technical recommendations, blocker escalations and technical resource orchestration and lead team to actively engage account to drive services consumption and up-sell and cross-set to meet and exceed monthly, quarterly and annual team targets.
• Act as the technical service leader and technical owner across the entire lifecycle of Success Program services focused on Microsoft AI solutions. This includes aligning service architecture and design with business priorities and requirements, orchestrating build and deployment, managing updates, and supporting change adoption.
• Demonstrate thought leadership and subject matter expertise across one or more AI service components, developing IP, influencing design and delivery quality, and enabling others through strategic guidance
• Lead technical engagements across design, build, and operations, removing blockers and accelerating adoption of Azure AI Foundry, Azure Machine Learning, Azure Cognitive Services, Azure OpenAI Service, Microsoft 365 Copilot, Dynamics 365 Copilot, Power Platform AI, GitHub Copilot, and data platforms.
• Drive positive Customer Satisfaction and become a trusted advisor, providing feedback & insights from customers/partners as you develop and expand impactful relationships with customer and partner architects, C-level Technical Decision Makers (TDMs), and business stakeholders.
• Develop opportunities to drive Customer Success business results and help Customers get value from their Microsoft investments.
• Support team technical skilling on Microsoft AI platforms based on area demands & Customer Success goals, share expertise in relevant communities, contribute to IP creation & reuse, and connect gaps and patterns across business and technology areas.
• Partner with other CSAs, CSAMs, and Product Groups to drive unified delivery and technical excellence.
• Other
  • Embody our culture and values

Qualifications

Required/Minimum Qualifications:

• Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 4+ years of experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
  • OR equivalent experience

Other Requirements

• This position is not eligible for have authorization to work in the United States that does not now or in the future require employer sponsorship.

Preferred Qualifications:

• Bachelor's Degree in Computer Science, Information Technology, Engineering, or related field AND 8+ years experience in technical architect, consulting, design and implementation, and/or sales
  • OR equivalent experience
• 4+ years of experience building enterprise-grade, cloud-based analytical solutions leveraging evolving data architectures with Microsoft Fabric (data warehousing, data lakes, lake houses, streaming architectures, cataloguing & governance, and BI) as well as the underlying frameworks and data formats.
• 4+ years of enterprise customer experience in ANY of the following: leading technical engagements; design and implement secure, scalable cloud architectures and AI-driven data solutions on platforms like Microsoft Azure; Drive adoption, optimize workloads, and ensure long-term business value through strategic guidance and technical expertise.
• 4+ years experience with cloud-based solution designs, migrations and management of technology
• Experience creating hands-on Proof of Concepts (PoC), Minimum Viable Products (MVPs) for data analytics solutions and data migration initiatives.
• Breadth of technical experience in cloud solutions and knowledge in foundational security, infrastructure and network design, and appetite to ride on the AI platform shift and infuse AI into analytical applications.

Cloud Solution Architecture IC4 - The typical base pay range for this role across the U.S. is USD $106,400 - $203,600 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $137,600 - $222,600 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:


This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.