Google Cloud Platform CCAI Certified Consultant

Job Title: Google Cloud Platform CCAI Certified Consultant
Location: Louisville, KY (Remote)
Duration: 6 months

JD:

1. Google Cloud Platform Customer Engagement Suite
   Implement and support Google CCAI, CCAI Platform, Dialogflow ES/CX, Agent Assist, and Contact Center AI.
   Develop conversational flows, intents, entities, fulfillment logic, and backend integrations.
   Work with Google Cloud Platform Speech-to-Text, Text-to-Speech, Vertex AI for advanced conversational use cases.
   Integrate Google Cloud Platform CCAI with CRM systems, contact center telephony, and backend REST APIs.
   Build automation workflows, routing logic, analytics dashboards, and monitoring.
2. Nuance to Google Cloud Platform Migration
   Assess existing Nuance IVR / Nina / Mix conversational systems.
   Analyze current conversational flows, grammars, speech models, and backend dependencies.
   Create migration plans to move from Nuance to Google Cloud Platform Dialogflow / CCAI.
   Map intents, grammars, and lexicons from Nuance to Dialogflow CX.
   Configure equivalent speech models in Google Cloud Platform STT/TTS.
   Conduct POCs, run parallel testing, tune accuracy, and ensure seamless migration.
   
   3. Solution Architecture
   Design scalable, secure Google Cloud Platform architectures aligned with best practices (IAM, VPC, API Gateway, Pub/Sub, Cloud Functions, Cloud Run, Logging/Monitoring).
   Collaborate with architects, product owners, and developers for end-to-end delivery.
   Ensure compliance with security and data privacy policies (PII, PHI, SOC2, HIPAA).
   
   4. Deployment & Operational Support
   Build CI/CD pipelines for CCAI/Dialogflow solutions.
   Conduct UAT, performance testing, and voice quality validation.
   Monitor production systems using Cloud Logging, Monitoring, and Error Reporting.
   Provide L2/L3 support for critical conversational workloads.
   Google Cloud Platform Expertise
   
   Google Cloud Platform CCAI, CCAI Platform
   Dialogflow ES/CX
   Speech-to-Text, Text-to-Speech
   Cloud Functions, Cloud Run, Pub/Sub, API Gateway
   Vertex AI (preferred)
   Nuance Expertise
   Nuance Mix / Nina / IVR
   Understanding of Nuance grammars, ASR/TTS, intents, entities
   Migration mapping from Nuance to Dialogflow CX
   Preferred Certifications
   Google Professional Cloud Architect
   Google CCAI Professional certification
   Nuance certification (Mix/Nina)
   ITIL foundation
   
   Roles & Responsibilities
   Google Cloud Platform LB admin - good experience with Google Cloud Platform
   networking technologies, specifically Google Cloud Platform load balancing offerings like L7, L4, Proxy load balancer etc.
   Having knowledge of automation and infrastructure as code technologies like ansible and terraform.
   Experience with vendor load balancer like f5, netcsaler etc is a plus.
   Working knowledge of vision, network diagrams and artifacts creation, sop creation.
   Experience with troubleshooting and break-fix operations for Google Cloud Platform LB technologies.

Regards,
Aanil Kumar (Lead Recruiter)