MacOS Field Services Engineer

Mountain View, CA, US • Posted 18 hours ago • Updated 18 hours ago

Contract W2

On-site

Depends on Experience

Digitive LLC

Fitment

Dice Job Match Score™

👾 Reticulating splines...

Job Details

Skills

Operating Systems
IT Service Management
Peripherals
Laptops
Zoom
Jira
Mac
Troubleshooting
Collaboration Tools
Management

Summary

Job Title: MacOS Field Services Engineer

Location: Mountain View, CA (Onsite)

Contract: 12+ Months

W2 Only

Job Description

Top Skills:

Provide basic troubleshooting for macOS, Mac hardware, peripherals, and common software issues.

Serve as the first point of contact for IT support requests submitted via JIRA Service Management; respond to and resolve Tier 1 support tickets or escalate as needed

Job Description/Responsibilities:

Serve as the first point of contact for IT support requests submitted via JIRA Service Management; respond to and resolve Tier 1 support tickets or escalate as needed.

Provide basic troubleshooting for macOS, Mac hardware, peripherals, and common software issues.

Provision and configure laptops using Kandji (MDM); handle device shipping and asset updates.

Manage user and application access in Okta (account setup, deactivation, MFA, permissions).

Support Google Workspace (Gmail, Drive, Calendar) and collaboration tools including Slack and Zoom.

Escalate issues appropriately and follow documented IT processes.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91159525
Position Id: 8864088
Posted 18 hours ago

Company Info

About Digitive LLC

At Digitive, we know how to spot a good deal when we see one. We consolidate the most skillful and productive workforce for companies that are looking to expand their footprint. We deliver bold changes by helping you out of your comfort zone and help your organization adapt to the changing dynamics of the businesses. Digitive offers assistance in hiring for Salesforce, Digital, and Healthcare Talent.

We are consistently working on providing tech-based advanced recruitment solutions to both startups and pre-established companies looking for a change. We are helping companies to build impressive and efficient organizational structures by providing the right guidelines to solve the most difficult human resources issues. Our core principles shape our workflow and commitments. Most importantly, we ensure that our efforts help our clients to build a sustainable profit-making business that works consistently in the long run.

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