Incident Manager
Louisville, KY, US • Posted 9 hours ago • Updated 27 minutes agoFull Time
Part Time
On-site
Fitment
Dice Job Match Score™
⭐ Evaluating experience...
Job Details
Skills
- Microsoft Office
- Microsoft Excel
- Microsoft Visio
- Problem Analysis
- Documentation
- Software Development
- Waterfall
- Agile
- ITIL
- Health Care
- Technical Support
- Incident Management
Summary
Must Have Technical/Functional Skills
Must have at least 3 years of Incident Management/Major Incident Management experience.
Bachelor's Degree in Business, Computer Science, or a related field or equal experience
Comprehensive knowledge of Microsoft Office applications, including Word, Excel, and Visio
Experience in problem analysis and process documentation
Experience working in cross-functional, collaborative teams
Experience with Software Development Lifecycle and Waterfall or Agile Development
Methodologies
Must be passionate about contributing to an organization focused on continuously improving
consumer experiences
Must have ITIL v4 certification.
Previous experience in the health care industry
Experience with the Consumer domain
Roles & Responsibilities
The Incident Manager drives technical support teams to recover services during periods of service
disruption or outages to key technology platforms/applications.
The Incident Manager work assignments are often straightforward and of moderate complexity.
The Incident Manager establishes policies, processes and systems for the implementation of a quality
incident management process.
Monitors trends in incidents and issues. Understands own work area professional concepts/standards, regulations, strategies and operating standards. Makes decisions regarding own work approach/priorities, and follows direction. Work is managed and often guided by precedent and/or documented procedures/regulations/professional standards with some interpretation.
Must have at least 3 years of Incident Management/Major Incident Management experience.
Bachelor's Degree in Business, Computer Science, or a related field or equal experience
Comprehensive knowledge of Microsoft Office applications, including Word, Excel, and Visio
Experience in problem analysis and process documentation
Experience working in cross-functional, collaborative teams
Experience with Software Development Lifecycle and Waterfall or Agile Development
Methodologies
Must be passionate about contributing to an organization focused on continuously improving
consumer experiences
Must have ITIL v4 certification.
Previous experience in the health care industry
Experience with the Consumer domain
Roles & Responsibilities
The Incident Manager drives technical support teams to recover services during periods of service
disruption or outages to key technology platforms/applications.
The Incident Manager work assignments are often straightforward and of moderate complexity.
The Incident Manager establishes policies, processes and systems for the implementation of a quality
incident management process.
Monitors trends in incidents and issues. Understands own work area professional concepts/standards, regulations, strategies and operating standards. Makes decisions regarding own work approach/priorities, and follows direction. Work is managed and often guided by precedent and/or documented procedures/regulations/professional standards with some interpretation.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: 91018020
- Position Id: PDT - 10212-11347-1769089424
- Posted 9 hours ago
Company Info
About Purple Drive Technologies LLC
Founded in 2007, Purple Drive started as a tech solutions firm and has grown into a full-service consulting and talent partner. We help businesses navigate complex technology challenges while connecting top professionals with career-defining opportunities.
We believe in transforming businesses through smart IT solutions and empowering technologists to grow their expertise through challenging projects and meaningful partnerships. Built on over 20 years of trusted relationships, we create success stories for both our clients and the talented professionals who drive innovation forward.
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