Senior User Experience Researcher
Hybrid in Harrisburg, PA, US • Posted 1 day ago • Updated 44 minutes agoContract Independent
Contract W2
On-site
BASED ON EXPERIENCE
OP Consulting Group LLC
Fitment
Dice Job Match Score™
👾 Reticulating splines...
Job Details
Skills
- BUSINESS ANALYST
- USER EXPERIENCE RESEARCHER
- UX RESEARCHER
- USER EXPERIENCE RESEARCH
- USER CENTERED DESIGN
- UX DESIGN
- HEALTH AND HUMAN SERVICES
- BENEFITS DELIVERY
- FEDERALLY FUNDED PROGRAMS
Summary
- This is a Teleworking role. Successful candidate must be able to travel to office as needed
- A technical expert in user experience (UX) research to design and lead discovery and usability testing sprints identifying opportunities for innovation to improve the caseworker experience and workload under new work requirements in eligibility and compliance processes at Client and county offices. This includes conducting user research through interviews, shadowing, and observation of frontline staff; analyzing current systems and data flows; and mapping the end-to-end user journey. The goal is to uncover pain points and inefficiencies, and produce actionable outputs including a journey map, user stories, and research artifacts to inform a prioritized roadmap of automation opportunities to reduce staffing burdens and modernize operations in anticipation of upcoming federal regulation changes.
- The expert will communicate insights to cross-functional teams, working with the project, design, and development teams, product managers, and program staff on implementing the modifications to production.
- Develop strong, trusted relationships with stakeholders to understand their challenges and constraints in a unique, public-sector environment; represent the voice of the user.
- Experience in Health and Human Services or Benefits Delivery on Federally funded programs including SNAP, Medicaid, TANF or Unemployment Insurance
- Deep technical subject matter experience in User Experience (UX) Research and User Centered Design practices
- Two or more years of UX experience, with a focus on building and designing products, platforms, or services at scale.
- Experience building successful product design based on research.
- Experience across the full UX design spectrum, from ideation through execution, including information architecture, low-fidelity design, high-fidelity design, design systems, accessibility prototyping and user research
- Experience building alignment with stakeholders.
- Experience leading design for a product, platform, or service.
- Experience with iterative or agile development methodologies.
- Experience communicating complex information or ideas in an effective manner to foster understanding and acceptance of findings and recommendations. *
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: 91138017
- Position Id: 26-00042
- Posted 1 day ago
Company Info
About OP Consulting Group LLC
OP Consulting Group was formed by an IT Consultant who was frustrated with the current practices in the staffing industry. With a determination to bring change in the staffing practices, we came up with some bold business practices. We also offer complimenting services of Training and Consulting.
We are not just a middleman but are your partner to help turn your goals into reality. We do not see a job opportunity as a single transaction but the beginning of a long-term relationship.
OP Consulting Group’s promises to you are:
• Upfront and transparent pay rate
• We keep low margins
• Frequent and proactive communication of submission status
• We only work with direct clients or prime vendors
• On-time payment
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