At Delta Air Lines, connection is at the heart of everything we do and guides our every action. We strive to welcome and care for all our customers during their travels with us and aim to deliver an elevated experience.
Delta is focused on sustaining a strong IT operation, growing our capabilities, and maximizing optimization across each of our tech hubs to elevate the travel experience for our customers and empower our 90,000 Delta people.
We're committed to fostering innovation, and we're excited to invite you to be part of our journey as we shape the future of technology at the world's best airline!
Our Revenue, Loyalty, and Data Analytics Team is hiring! The mission of the revenue management product team is to seamlessly integrate financial and operational life cycles of commercial products--ensuring accuracy, transparency and efficiency. This group works to deliver timely and reliable data supporting the customer travel journey. Do you want to join this team and leverage your technical product expertise? Keep climbing with us as we commit to enhance customer experiences and our financial technology systems.
Responsibilities include but not limited to:
- Leading the technical scrum team and implementing hands-on the front ends associated with the technical designs for product/project teams
- Leading technical efforts in the scrum team, including in the creation of quality in our delivery
- Ensuring the team develops with quality measuring via clean pipelines, and 90%+ coverage
- Mentoring and elevating your teammates to be stronger engineers by staying ahead with technology evolution and educating the team
- Transforming business requirements into application architectures
- Determining feasibility & scalability of front end solutions, interacting with business and product owners in order to define technical solutions for customer problems
- Production issue triage, management, and prevention as needed
- Technical definition and implementation for analytics, error logging/tracking, and other key functional customer interactions on delta.com
- UI Design reviews for feasibility, tech design, and impact analysis
- Develop sustainable, accessibility compliant solutions
- Long term technical debt resolutions, debt prevention & code reviews
- Analysis and implementation of Performance/Stability/Reliability/Architecture initiatives
- Research & Development of POCs & innovative new ideas for customer interactions with Delta
- Assisting in defining alternate solutions for the business problems and providing estimates for potential new workstreams
- Creating a learning culture by establishing, sharing, and enforcing best practices and lessons learned
Benefits and Perks to Help You Keep ClimbingOur culture is rooted in a shared dedication to living our values - Care, Integrity, Resilience and Servant Leadership - every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:
- Competitive salary, industry-leading pro?t sharing program, and performance incentives
- 401(k) with generous company contributions up to 9%
- New hires are eligible for up to 2-weeks of vacation. This is earned for use in the following vacation year (April 1 - March 31)
- In addition to vacation, new hires are eligible for up to 56 hours of paid personal time within a 12-month period
- 10 paid holidays per calendar year
- Birthing parents are eligible for 12-weeks of paid maternity/parental leave
- Non-birthing parents are eligible for 2-weeks of paid parental leave
- Comprehensive health bene?ts including medical, dental, vision, short/long term disability and life insurance bene?ts
- Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages
- Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health
- Domestic and International space-available flight privileges for employees and eligible family members
- Career development programs to achieve your long-term career goals
- World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint
- Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies
- Recognition rewards and awards through the platform Unstoppable Together
- Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare
What you need to succeed (minimum qualifications)- 7+ years of product management or Business Analysis experience
- Bachelor's degree in a related field
- Prior experience working with Airline ticketing and/or GDS is a plus with an understanding of architectural flows and how technologies operate/integrate.
- Hands on experience as a Business Analyst and writing Business Requirements.
- Demonstrated skills in process mapping, analytical, technical, and proven problem-solving skills
- Ability to create detailed, well-written documentation for a variety of audiences
- Candidate must have the ability to deliver quality work on time and translate planning into action as well as anticipate and address barriers
- Strong communication, relationship management and influencing skills needed to work in partnership with internal teams
- Research, analyze, and resolve ad-hoc customer problems and questions in a positive, timely and professional manner
- 1st tier production triage/maintenance for Severity 3-5 defects.
- Effectively communicate status on activities and issues to customers and manager on a regular basis both verbally and in writing
- Maintain documentation of test results, processes, known issues, etc. to facilitate knowledge sharing across the team
- High level of motivation, drive and confidence to step outside comfort zones when placed in new environment.
- Ability to multi-task, and be detail oriented
- Ability to quickly adapt to new tools and evolving technologies.
- Embrace diverse people, thinking and working styles
- Consistently makes safety, security of self and others, the priority
- Must be performing satisfactorily in present position
- What will give you a competitive edge
- Excellent written, oral and communication skills
- DevOps experience including the use of Enterprise Agile planning solutions, Agility, AI or similar
- Experience working with diverse teams located in various countries
- Experience working in legacy airline systems, like TPF an added plus
- Must be able to prioritize work on multiple project teams, with the overall goal of satisfying all deployment needs and effectively supporting diverse clients.
- Knowledge of the Agile development methodologies and corresponding tools (ex. VersionOne)
What will give you a competitive edge (preferred qualifications)- Project Management experience and previous airline business experience is preferred
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