End User Analyst

Description
Seeking a Level 2 IT Support Technician to support a large-scale laptop deployment and ongoing end-user support initiative. This is a hands-on, onsite role ideal for a technician with strong troubleshooting experience, excellent customer service skills, and a "white glove" support mindset.
The primary focus of this role will be imaging and deploying approximately 100 brand-new laptops, reimaging existing laptops, and supporting a rolling inventory refresh. All device provisioning will be completed using Microsoft Intune Autopilot (no image creation required).
This is a fast-moving engagement, and availability and flexibility will be critical to ensure a successful deployment.
Key Responsibilities:
-Deploy approximately 100 new laptops using Intune Autopilot
-Reimage existing laptops and redeploy to end users
-Support rolling inventory and PC replacement programs
-Provide second-level (Tier 2) end-user support for hardware and software issues
-Respond to service desk tickets and outages via phone, email, and ticketing systems
-Troubleshoot and diagnose hardware, operating system, and application issues
-Install and configure hardware and software in accordance with corporate standards
-Support emergency equipment exchanges when required
-Provide hands-on assistance with IT projects and initiatives
-Deliver white glove executive and VIP support
-Assist with local backup operations per company policies
-Maintain strict confidentiality of user data and sensitive information
-Perform additional IT-related duties as assigned
Skills
Help desk, Troubleshooting, imaging, intune, autopilot, Windows, Support
Top Skills Details
Help desk,Troubleshooting,imaging,intune,autopilot,Windows,Support
Additional Skills & Qualifications
- A+ Certification or 1-2 years of experience in an end-user support environment
- 1-3 years of experience with Windows desktop operating system deployment
- Experience supporting hardware refresh or PC deployment programs
- Familiarity with ITSM/ticketing systems (ServiceNow preferred)
Basic understanding of:
-Software distribution and patch management
-Network infrastructure fundamentals
-Security best practices
-Proven ability to provide high-quality customer service in a corporate environment
Preferred Qualifications:
-True Level 2 support experience
-Experience working with Microsoft Intune and Autopilot
-Strong, consistent work history (preference for minimal job hopping and few short-term roles)
-Demonstrated stability and longevity in past roles
Experience Level
Intermediate Level
Job Type & Location
This is a Contract position based out of Willis, TX.
Pay and Benefits
The pay range for this position is $26.00 - $29.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Willis,TX.
Application Deadline
This position is anticipated to close on Jan 28, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.