Information Systems Architect

Title: Information Systems Architect
Location: Remote
Duration: 6 Months
Description:

• Design, implement, and maintain the organization's application systems and/or IT infrastructure.
• Provide an architectural framework for information system development, maintenance, and enhancement efforts.
• Understand user and process requirements and ensure those requirements can be achieved through high quality deliverables.
• Work closely with developers and engineers to develop road maps for applications, align development plans, and to ensure effective integration among information systems and the IT infrastructure.
• Monitor technological advancements to ensure that solutions are continuously improved, supported, and aligned with industry and company standards as well as emerging business requirements.
• Understand the interactions between systems, applications, and services within the environment, and evaluate the impact of changes or additions
• Analyze systems and perform usability testing to ensure performance and reliability, enhance scalability, and meet security requirements.
• Conducts routine tasks as directed. Closely supervised with little latitude for independent judgment.

Role Overview
This is a new role created to support AI initiatives that require significantly better-structured content. The focus is on streamlining and organizing large volumes of help content accumulated over several years. The role is centered on information architecture, content structuring, and customer experience strategy, with an emphasis on aligning information to customer journeys. There is little to no interaction with development teams.

Primary Collaboration

• Analytics
• Communications
• Customer Experience (CX)

Role Focus & Scope

• Information architecture and content organization
• Structuring and categorizing help content
• Designing frameworks aligned to customer journeys
• Improving customer experience through better information design
• Acting as a unifying layer across CX, analytics, and content initiatives