Desktop Support Specialist

Desktop Support Specialist
Location: Fairfield, NJ
Schedule: 100% Onsite
Duration: Direct Hire - Full time position
Salary 60-65k

Job Description
We are seeking a reliable and customer-focused Desktop Support Specialist to provide hands-on technical support to onsite employees. This role is focused on day-to-day desktop, hardware, software, and network support, ensuring minimal downtime and a positive end-user experience. The ideal candidate thrives in an onsite environment and enjoys being the go-to person for IT support.

Responsibilities

• Provide onsite and remote technical support for end users

• Troubleshoot and resolve hardware, software, and peripheral issues (desktops, laptops, printers, phones, scanners, etc.)

• Install, configure, and maintain Windows desktop and laptop systems

• Manage user accounts, access, and permissions in Active Directory and Microsoft 365

• Support onboarding and offboarding (new user setup, hardware provisioning, reclaiming equipment)

• Document incidents, resolutions, assets, and configurations in a ticketing system

• Escalate complex issues to internal IT teams or vendors as needed

• Ensure compliance with IT policies, security standards, and software licensing

• Support meeting room and video conferencing technologies

• Partner with internal IT teams and managed service providers (MSPs)

Required Qualifications

• 1 3 years of experience in Desktop Support, IT Support, or Help Desk roles

• Strong experience supporting Windows environments

• Working knowledge of Active Directory and Microsoft 365 (Outlook, Teams, OneDrive)

• Experience troubleshooting hardware, software, and network connectivity issues

• Familiarity with ticketing systems

• Strong communication and customer service skills

• Ability to work independently in a fully onsite environment

• Ability to lift and move computer equipment as needed

Preferred Qualifications

• CompTIA A+, Network+, or Microsoft certifications

• Experience supporting VOIP/phones and basic networking

• Exposure to server or infrastructure troubleshooting

• Experience working with MSPs

Why This Role

• Hands-on, onsite desktop support role

• Opportunity to convert to full-time

• Stable environment with consistent hours

• Competitive W2 pay rate